Shakerah Gharibmal
Melbourne,VIC
Summary
Accomplished Customer Service Manager with a proven track record at multiple companies. , enhancing customer retention and reducing complaints through exceptional problem-solving and interpersonal communication skills. Excelled in Microsoft Outlook and team collaboration, fostering a positive work environment and achieving significant service quality improvements. Encouraging team leader and analytical problem-solver with talents for team building, leading and motivating.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
The Car Garage Au
08.2023 - 08.2024
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Warehouse Picker/Packer
Myer
11.2022 - 12.2023
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
Customer Service Supervisor
Woolworths Group
03.2019 - 12.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Representative
Preston Computers
11.2017 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Health Sciences/Psychology Major -
La Trobe University
Melbourne, VIC09.2025
Diploma of Health Science -
La Trobe College
Melbourne, VIC03.2022
High School Diploma -
East Preston Islamic Community College
Preston, VIC10.2019
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Training and mentoring
- Cash Handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Excellent time management skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Flexible and Adaptable
- Dependable and Responsible
Timeline
Customer Service Manager
The Car Garage Au
08.2023 - 08.2024
Warehouse Picker/Packer
Myer
11.2022 - 12.2023
Customer Service Supervisor
Woolworths Group
03.2019 - 12.2022
Customer Service Representative
Preston Computers
11.2017 - 07.2019
Bachelor of Health Sciences/Psychology Major -
La Trobe University
Diploma of Health Science -
La Trobe College
High School Diploma -
East Preston Islamic Community College
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