Summary
Overview
Work History
Education
Skills
Licenses Checks
Skills Attributes
References
Timeline
Generic

Shakila Hapuarachchige

Noble Park,VIC

Summary

An honest, client-focused individual that works effectively in a team as well as autonomously. The training I have received from my previous employment has taught me to work efficiently under stressful conditions. I am trained to handle situations with a range of clients from diverse backgrounds at all professional levels. I am seeking a great opportunity to be a contributing member and further my skills.

Overview

7
7
years of professional experience

Work History

Tow Truck Operator

Nationwide Towing & Transport
01.2023 - Current
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.

Supervisor

Werko Australia
04.2021 - 12.2022
  • Performed pick & pack, kitting, forklift operations, and managed and organized warehouse inventory.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Kitting & Warehouse Work

IVE Group
09.2020 - 04.2021
  • Performed pick & pack, kitting, and warehouse stocktake on a regular basis.
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Team Member

Landmark Computers
08.2019 - 11.2020
  • Performed regular stock takes, container loading/unloading, packing and arranging delivery for dispatch, and re-arranging warehouse stock.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.

Branch Coordinator

LOLC Holdings
03.2018 - 08.2019
  • Handled payment of 10 branches of LOLC, payouts to customers and branches, and customer inquiries.
  • Improved branch efficiency by streamlining processes and implementing time-saving strategies.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Increased customer satisfaction with prompt resolution of issues and concerns.
  • Supported the development of innovative solutions that improved overall customer experience.
  • Coordinated staff schedules for optimal coverage during peak business hours.

Accounts Assistant

ABM Paper Products
03.2017 - 08.2019
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.

Merchant Navy Officer

Simatech Shipping
01.2017 - 01.2018
  • Head office crew handling.
  • Provided comprehensive training to new employees, ensuring smooth onboarding and integration into the team.
  • Streamlined inventory management tasks for increased efficiency and accuracy.
  • Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
  • Manuring the Ship to the destination.

Education

Bachelor of Business Accounting -

Holmesglen Institute
01.2023

Skills

  • Critical Thinking
  • Customer Relations
  • Computer Proficiency
  • Goal-Oriented
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Licenses Checks

  • Current Driver’s License
  • Working with Children’s check
  • Heavy rigid vehicle Licence (HR)

Skills Attributes

  • High level customer service skills.
  • Excellent written and verbal communication skills.
  • Proficient in using the Microsoft suite & ADOBE.
  • Skilled at resolving conflict & Problem solving
  • Positive attitude, attention to detail and eager to learn.
  • Desire to go above and beyond for customer expectation.
  • Multi-tasking abilities and observation skills.

References

Available upon request

Timeline

Tow Truck Operator

Nationwide Towing & Transport
01.2023 - Current

Supervisor

Werko Australia
04.2021 - 12.2022

Kitting & Warehouse Work

IVE Group
09.2020 - 04.2021

Team Member

Landmark Computers
08.2019 - 11.2020

Branch Coordinator

LOLC Holdings
03.2018 - 08.2019

Accounts Assistant

ABM Paper Products
03.2017 - 08.2019

Merchant Navy Officer

Simatech Shipping
01.2017 - 01.2018

Bachelor of Business Accounting -

Holmesglen Institute

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Shakila Hapuarachchige