Case Manager & Customer Service Representative
TSA Groups
- Managed client cases, ensuring timely and effective resolution of disputes
- Conducted client interviews to gather key details and build strong case profiles
SHAKILA YAWARI
Enfield,SA
Summary
Highly educated professional with a strong background in law, equipped with extensive experience in case management and valuable multilingual skills. Goal is to utilize legal education, combined with expertise in managing cases and ability to communicate effectively in multiple languages, to contribute meaningfully to the success of a dynamic organization. Passionate about delivering exceptional results and dedicated to upholding the highest standards of professionalism. Ready to take on new challenges and drive positive outcomes for the organization joined.
Work History
Sales and Service Representative
NRMA Insurance
- Assisted clients in understanding complex policies and resolving disputes
- Strengthened knowledge of regulatory compliance and contract law principles
Personal Banking Advisor
Westpac
- Provided financial advice while maintaining strict confidentiality and compliance
- Developed strong client relationships, building trust in handling sensitive financial matters
Relieving Shift Manager
ALDI
- Managed staff and ensured smooth daily operations, including handling escalated customer concerns
- Gained valuable leadership experience applicable to managing legal teams
Education
Bachelor of Laws (Honours), Bachelor of Business - Law, Economics, Trade, And Finance
UniSA
Penultimate Year01-2026
Skills
- Multilingual Customer Service
- Cross-Cultural Communication
- Team Collaboration
- Problem-Solving
- Time Management
- Multilingual CRM Proficiency
- Report Writing
- Office Administration
- Conflict Resolution
- Data Entry
Additional Information
Current police check available upon request., References available upon request.
Languages
Persian
Native or Bilingual
Hindi
Full Professional
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Case Manager & Customer Service Representative
TSA Groups
Sales and Service Representative
NRMA Insurance
Personal Banking Advisor
Westpac
Relieving Shift Manager
ALDI
Bachelor of Laws (Honours), Bachelor of Business - Law, Economics, Trade, And Finance
UniSA