Shakir Chowdhury
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
20
20
years of professional experience
Work History
Business Administration Assistant
Martin Brower
11.2023 - Current
- Analysing and upgrading data
- Streamlined office processes by implementing efficient filing and organizational systems.
- Collaborated with colleagues to streamline workflow, optimizing overall office efficiency.
Business Development and Admin Executive
Goodman Fielder
06.2023 - 10.2023
- Achieved company growth by implementing strategic plans and business development initiatives.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
Customer Service Officer
Link Group
03.2023 - 04.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Customer Service Supervisor
Sydney Airport
03.2022 - 03.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
Assistant HRM & Mixing Supervisor
Falcones Manufacturing Ltd
11.2019 - 12.2021
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Manage recruiting and interviewing process
HR Manager, Executive Director
Merlin Builders Pty Ltd
07.2009 - 08.2015
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Reduced recruitment costs by establishing strong relationships with job agencies and universities.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Established clear succession plans to ensure leadership continuity during periods of transition or growth.
Assistant Manager, Front Office
Alpina Hotel
02.2004 - 06.2008
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Post Graduation Diploma - Hospitality And Business Management
Benedict School of Management
Zurich, Switzerland06.2004
Advanced Higher Diploma - Computing And Information System
London University
London, England09.2001
Bachelor of Arts - English Literature
National University, Bangladesh
Dhaka, Bangladesh06.1998
Skills
- Data Analysing and Processing
- Record keeping
- Customer Service
- HR Management
- Spreadsheet
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Limited Working
Urdu
Limited Working
Arabic
Elementary
German
Elementary
Timeline
Business Administration Assistant
Martin Brower
11.2023 - Current
Business Development and Admin Executive
Goodman Fielder
06.2023 - 10.2023
Customer Service Officer
Link Group
03.2023 - 04.2023
Customer Service Supervisor
Sydney Airport
03.2022 - 03.2023
Assistant HRM & Mixing Supervisor
Falcones Manufacturing Ltd
11.2019 - 12.2021
HR Manager, Executive Director
Merlin Builders Pty Ltd
07.2009 - 08.2015
Assistant Manager, Front Office
Alpina Hotel
02.2004 - 06.2008
Post Graduation Diploma - Hospitality And Business Management
Benedict School of Management
Advanced Higher Diploma - Computing And Information System
London University
Bachelor of Arts - English Literature
National University, Bangladesh
Hobbies
- Event Managements
- Gardening
- Travelling
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