Summary
Overview
Work History
Education
Skills
Timeline
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Shakira Ali

Truganina

Summary

Developed strong customer relationship and sales skills in retail environment, with focus on delivering personalized experiences. Proficient in understanding and conveying product information, and skilled in identifying customer needs. Seeking to transition into new field, leveraging these skills to contribute effectively in dynamic setting.

Energetic and personable with passion for beauty and natural ability to connect with customers. Possesses foundational understanding of beauty profiles and trends, combined with excellent communication skills. Aims to enhance customer experiences and drive sales through personalized recommendations.

Overview

2
2
years of professional experience

Work History

Waitress Trainer

Tanoor Restaurant
10.2024 - Current
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.

David Jones Beauty and Fragrance Consultant

Sawsen Haseeb 0422814464
01.2024 - 12.2024
  • Served as a brand ambassador by staying informed on company history, values, and product offerings for effective client education during consultations.
  • Strengthened relationships with loyal customers through follow-up communications regarding purchase satisfaction and upcoming promotions.
  • Developed lasting relationships with clients by remembering personal details and previous purchases, creating a tailored shopping experience for each individual.
  • Participated in store events such as promotional campaigns or product launch parties to engage with customers and promote new products.

KFC Team Member

KFC Restaurant
01.2023 - 10.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

Certificate III - Business

Northbridge TAFE
Perth, WA
11-2021

Skills

  • Team motivation
  • Body language awareness
  • Reservation management
  • Energy and enthusiasm
  • Memory retention
  • Efficient movement
  • Salesmanship
  • Table management
  • Exceptional communication
  • Item promotion
  • Tableside service
  • Menu memorization
  • Employee mentoring
  • Restaurant operations
  • Team member training
  • Safe food handling
  • Sanitation standards
  • Service prioritization
  • Server management
  • Patience and tact
  • Constructive feedback
  • Leadership development
  • Training program development

Timeline

Waitress Trainer

Tanoor Restaurant
10.2024 - Current

David Jones Beauty and Fragrance Consultant

Sawsen Haseeb 0422814464
01.2024 - 12.2024

KFC Team Member

KFC Restaurant
01.2023 - 10.2023

Certificate III - Business

Northbridge TAFE

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Shakira Ali