Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Shakira Allen

Lakelands,WA

Summary

An independent and self-motivated Case Manager. With 5+years of experience working in Aged care services. Including the implementation of a Commonwealth-funded Home Support Program (CHSP) in innovative technologies. Involved in the rollout of the CHSP and managing 5 staff and excess of 100 consumers, including rostering and scheduling consumer visits. Ability to establish rapport quickly and conduct onboarding of new consumers in a quick and timely manner with clear communication skills.


Committed transportation professional adept in providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and 2 years of experience in Bus Driver roles.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bus Driver

Transdev
07.2022 - Current
  • Mentor Driver
  • Health & Safety Representative
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
  • Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.

Case Manager - Technology Innovation/CHSP

Coolibah Care
01.2020 - 05.2022
  • Successful Implementation of a Commonwealth Home Support Program in innovative products and care services for over 65's in the Peel region
  • Lead the delivery of appropriate and quality care through assessment and development of goal-orientated support plans that encourage and facilitate consumers' reablement, independence and purposeful living, reviewing with the consumers regularly
  • Coordinate consumer services, arranging appropriate carer support and external services with Coolibah and partners
  • Completing accurate and appropriate documentation, maintaining confidentiality and privacy for all consumers and ensuring respect and dignity at all times
  • Schedule all client appointments with support workers
  • Management of 5 support staff, rosters including staff leave entitlements and consumer changes for 80+ consumers
  • Work closely with care staff supporting consumers to maintain effective delivery and utilisation of services
  • At all times working within Coolibah's policies and procedures to ensure safety.

Carer - Home Care

Coolibah Care
11.2016 - 01.2020
  • General Hygiene assistance, including all personal care
  • Domestic assistance, Medication Support, Safety checks, Meal preparation, Transportation
  • Social support, inclusion and support on community outings
  • Documentation of client notes and liaising with Case Managers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
  • Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.

Education

Bachelor Of Education -

Murdoch University
Murdoch, WA
11.2021

Skills

  • Self-motivated
  • Excellent Communication
  • Time management
  • Flexibility
  • Reliable
  • Mature Team Worker
  • Adaptable
  • Good Initiative
  • Organizational Skills
  • Pride in my Appearance
  • Clean Driving Record
  • Safety-focused
  • Safety practices
  • Elderly and Disabled Assistance

Certification

  • Current National Police History Check
  • Working With Children's Check (#1019359)
  • Passenger Transport Driver (PTD) Authorisation - July 2022- Current
  • Health & Safety Representative Refresher - Jan 2024
  • Health & Safety Representative Training Course - 2023
  • Cert III & IV Education Support (Mainstream & Special Needs) (12/2012)

Accomplishments

  • Mentor Driver Training Program
  • Health & Safety Representative
  • Building Aspirations Together for University - High Achievers Award (2012) Challenger Tafe/Murdoch University

References

  • Steven Warwick, 0417 417 986, Depot Supervisor (TransDev)
  • Rikki Sward, 0412 481 827, Personal Reference

Timeline

Bus Driver

Transdev
07.2022 - Current

Case Manager - Technology Innovation/CHSP

Coolibah Care
01.2020 - 05.2022

Carer - Home Care

Coolibah Care
11.2016 - 01.2020

Bachelor Of Education -

Murdoch University

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Shakira Allen