Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Timeline
AdministrativeAssistant
Shakira Allen

Shakira Allen

Perth,WA

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bus Driver

Transdev
07.2022 - Current
  • Mentor Driver
  • Health & Safety Representative - Drivers, Mandurah/Pinjarra Depot.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.

Case Manager - Technology Innovation/CHSP Coordinator

Coolibah Care
01.2020 - 06.2022
    • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
    • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
    • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
    • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
    • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
    • Participated in regular professional development opportunities to stay current on best practices within the field of case management.

Carer - Home Care

Coolibah Care
11.2016 - 01.2020
  • Improved patient well-being by providing compassionate and attentive care.
  • Enhanced quality of life for clients through personalized care plans tailored to individual needs.
  • Administered medications accurately, ensuring proper dosage and timely intake.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Maintained accurate records of patient care, documenting progress and any changes in condition.
  • Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.

Education

Bachelor of Education - Special Education

Murdoch University
Perth, WA
11.2022

Skills

  • Safety-focused
  • Clean Driving Record
  • Vehicle inspections
  • Defensive Driving
  • Compassionate Care
  • Disability Support
  • Feeding Assistance
  • Case Management

Certification

Case Management Skills - Certificate of Attainment

Working With Children's Check (#1019359)

National Police History Check

Passenger Transport Authorisation (PTD) (Department Of Transport WA)

Cert III & IV Education support (Mainstream & Inclusive Education)

References

Steven Warwick - M: 0417 417 986

Character Reference - Depot Supervisor


Crystal Jackson - M: 0447 821 962

Personal Reference

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bus Driver

Transdev
07.2022 - Current

Case Manager - Technology Innovation/CHSP Coordinator

Coolibah Care
01.2020 - 06.2022

Carer - Home Care

Coolibah Care
11.2016 - 01.2020

Bachelor of Education - Special Education

Murdoch University

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Shakira Allen