Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shakira Duggan

Townsville,QLD

Summary

I am seeking opportunities where I can gain a casual, part time or full-time employment in any positions the company may have available. I am confident that I possess the required skill and capability to make a valuable contribution to your workplace.

Overview

8
8
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
08.2022 - 02.2023
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operations.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Monitored inventory and requisitioned low-stock
  • Met sales targets by encouraging customers to buy extra items.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Online Personal Shopper

Coles Supermarket
07.2022 - 01.2023
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Demonstrated keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Fast Food Worker

Getta Burger
10.2020 - 09.2021
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Collaborated with team members to maintain well-stocked inventory and ensure smooth operations during peak hours.
  • Processed orders on POS system and accepted cash and charge payments.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
  • Assisted with preparing salads and cold food items.
  • Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Customer Service

Dad And Dave Tuckerbox
04.2019 - 11.2019
  • In this job I worked as a casual takeaway employer, I was to maintain a certain number of tasks in adequate time
  • I took on many customer orders in a fast pace manner while also handling the cash & credit transactions
  • I am always prepared to give full Effort when it comes to my shifts.
  • Provided direct customer service and support for all customers

Food Service Worker

Ottos Warrina
08.2018 - 02.2019
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Balanced and organised cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Business Administration

Advanced Garden Sheds
03.2017 - 01.2018
  • This role at Advanced Garden Sheds was in Business Administration
  • In this role I was the face of this company which is one reason why it was found extremely important to provide nothing but gold standard customer service to clients
  • Not only has this position given experience in managing client orders and marketing sales, but also managing purchasing and finances of this business.
  • I take great comfort ensuring that all clients have received all information and knowledge towards their purchase to ensure that they are happy and comfortable with all aspects of this business.
  • Conducted research in this field of business administration, contributing to the body of knowledge and staying current with industry trends.

Customer Service

Kings road Fish and chips
04.2015 - 07.2016
  • This was my first paid employment job and was really exciting for me
  • In this role I took on complicated orders, cash and credit card transactions as well as preparing and arranging client orders
  • This role was all done under efficient time frames and to high standard
  • I was able to carry out this work in high pressure situations which involved dealing with several customers in a short time frame
  • It was important to be able to communicate effectively and efficiently with all of the team to ensure we were providing gold standard service and food to our customers.

Education

LET'S GO PROGRAM -

CERTIFICATE II IN BUSINESS -

In Step
07.2020

Certificate lll in business -

Axial Training College
11.2019

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Eye for detail
  • Driving continuous improvement
  • Dependable and honest

Additional Information

I am young and fit which allows me to work long days without getting fatigued. I'm very eager to learn and I believe that showing initiative is very important. I am flexible, have great attention to detail and am able to work as part of a team and by myself. I'm very excited to be able to join a team where I am able to advance my knowledge and skills. Personal growth is very important to me, and I want to strive to be the best person I can be.

Timeline

Sandwich Artist

SUBWAY®Restaurants
08.2022 - 02.2023

Online Personal Shopper

Coles Supermarket
07.2022 - 01.2023

Fast Food Worker

Getta Burger
10.2020 - 09.2021

Customer Service

Dad And Dave Tuckerbox
04.2019 - 11.2019

Food Service Worker

Ottos Warrina
08.2018 - 02.2019

Business Administration

Advanced Garden Sheds
03.2017 - 01.2018

Customer Service

Kings road Fish and chips
04.2015 - 07.2016

LET'S GO PROGRAM -

CERTIFICATE II IN BUSINESS -

In Step

Certificate lll in business -

Axial Training College

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Shakira Duggan