Shakira Garland
Burpengary,QLD
Summary
Detail-oriented Food Service Team Member with 6-7 years of experience. Successful team player with knowledge of food safety procedures. Eager to gain new personal skills to expand experience
Overview
13
13
years of professional experience
Work History
Fast Food Manager
Bucking Bull - Mark Greaves
Morayfield, QLD
05.2016 - 04.2020
- Conducted job interviews, led employee performance evaluations.
- Mentored employees and instructed on management.
- Supervised receiving and stockroom activities
- Taught junior employees how to meet operational and sales goals
- Scheduled, trained and coached approx. 9-11 employees to maximise performance in customer service
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Trained, managed and motivated employees to promote professional skill development and confidence
- Strengthened employee performance ratings and trained staff on system efficiencies while supervising 6-8 crew members at a time per work day , delivering optimal productivity
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
Administrator
Hearing Australia
Redcliffe 4020, QLD
03.2015 - 09.2015
- Reviewed financial statements and sales and activity reports to measure productivity and goal achievement.
- Prepared accounting transactions and documents and updated procedures/appointments for management.
- Improved office organization by developing filing system and customer database protocols.
- Checked office stock to determine supply levels and maintain inventory.
- Facilitated communication between departments, management and patients to resolve issues and achieve performance targets.
- Answered telephones to take messages or redirect calls to appropriate colleagues, following up and completing enquires, confirming/rescheduling appointment times and reviews.
- Utilized expertise in computer knowledge to produce easy and appropriate appointment cards and a filing system
- Completed ongoing quality checks on hearing help aid products, closely following strict quality assurance guidelines.
- Monitored testing processes to understand and gain further more knowledge to increase abilities of the job procedures and within the workplace system.
- Identified needs of customers promptly and efficiently.
Food Preparer
Q-Catering Qantas
Brisbane, QLD
02.2012 - 01.2013
- Packaged and stored food products appropriately for proper handling and preservation.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Packed ready-to-sell products in proper containers and stock displays, prepared and served ready-to-eat food
- Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications.
- Produced meals according to airline specifications by cutting, chopping, wrapping and assembling food and set up food carts for airlines with required food items.
- Re-stocked, organized and arranged service and food stations.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Adhered to food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Food Service Team Member
Bucking Beef -Mark Greaves
Morayfirld, QLD
09.2007 - 04.2010
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Operated cash register to process cash, check and credit card transactions.
- Controlled portion sizes and garnishing to optimize cost controls.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Coordinated guest relations to boost satisfaction and brand loyalty.
- Enhanced food quality by monitoring shipments, preparation and food handling.
- Maintained order and cleanliness of work areas to conform with health codes.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
- Washed, peeled and seeded fruits and vegetables.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Received food orders from individuals and explained offerings.
- Acquired new skills to support team and further accommodate customer needs.
Education
Certificate 3 - Business Administration
Griffiths University
11.2015
Skills
- Fast-Paced Environment
- Customer Service
- Cleaning and Sanitizing
- Verbal and Written Communication
- Multitasking
- Attention to Detail
- Plating and Portion Control
- Cash Register Operation
- Cooking Procedures
- Recordkeeping and File Management
- Kitchen Staff Support
Timeline
Fast Food Manager
Bucking Bull - Mark Greaves
05.2016 - 04.2020
Administrator
Hearing Australia
03.2015 - 09.2015
Food Preparer
Q-Catering Qantas
02.2012 - 01.2013
Food Service Team Member
Bucking Beef -Mark Greaves
09.2007 - 04.2010
Certificate 3 - Business Administration
Griffiths University