Shakira Paynter
Rowville,VIC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. With 3 years of Customer Service experience and 1 year of management experience.
Overview
3
3
years of professional experience
Work History
Store Manager
The Athletes Foot
Glen Waverly , Vic
2024.01 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Assistant Store Manager
Runout- By the Athletes Foot
Moorabbin , Vic
2023.06 - 2023.12
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in the development of store policies and procedures.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Performed daily opening and closing duties including cash handling and reconciliation.
Sales Assistant
The Athletes Foot
Glen Waverly
2021.11 - 2023.06
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Accepted and completed cash, check and credit card payments.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Wheelers Hill Secondary College
Wheelers Hill, VIC2020-10
Skills
- Shift Scheduling
- Employee Training
- POS Systems
- Flexible Schedule
- Friendly and Positive
- Customer Service
- Team Leadership
- Performance Reviews
References
References available upon request.
Timeline
Store Manager
The Athletes Foot
2024.01 - Current
Assistant Store Manager
Runout- By the Athletes Foot
2023.06 - 2023.12
Sales Assistant
The Athletes Foot
2021.11 - 2023.06
High School Diploma -
Wheelers Hill Secondary College