SHAKIRA USMAN
Perth,WA
Summary
Organized Teaching Assistant focused on helping lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds.
Overview
6
6
years of professional experience
Work History
Educational Assistant
Riverton Primary School
09.2024 - Current
- Assisted teachers with preparing classroom materials and activities.
- Organized classroom supplies and equipment.
- Conducted one-on-one tutoring sessions with students who needed extra support.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
- Helped students develop study skills such as note taking, time management, and organization techniques.
- Created a positive learning environment by encouraging cooperation among students.
- Assisted in creating a safe environment for all students by enforcing school policies.
- Participated in team teaching activities such as small group instruction or whole class discussions.
- Utilized technology tools such as computers or interactive whiteboards for teaching purposes.
- Cleaned and organized classrooms, materials, and supplies.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Graded assignments and tests and documented results into filing systems.
- Collaborated with teachers to adapt materials to meet diverse learning needs.
Customer Service Representative
Services Australia
03.2021 - 02.2024
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Managed daily operations of the Customer Service Department.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Established trustful relationships with customers through effective communication skills.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Trained new employees on company policies related to customer service practices.
Retail Sales Assistant
Myer- Review
10.2020 - 05.2021
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection to meet their needs.
- Operated the cash register, accepted payment, and issued receipts.
- Maintained an organized and clean store environment.
- Assisted in setting up displays for promotional items.
- Stocked shelves with merchandise according to company guidelines.
- Answered questions from customers about products and services.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Provided assistance to other departments when needed.
- Resolved customer complaints in a professional manner.
- Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
- Maintained accurate records of all transactions on the computer system.
- Organized backroom storage areas for efficient product retrieval.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Customer Care Representative
Hazi Fashion Hub
11.2018 - 11.2020
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Gathered customer feedback to suggest improvements for products and services.
- Processed orders accurately and efficiently according to established procedures.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Education
Bachelor of Arts - Fashion Design
Curtin University
Perth, WA08-2018
Some College (No Degree) - Fashion Design
South Metropolitan TAFE
Perth, WACertificate IV in School Based Education Support - Education Assistant
Skill Strategies
Skills
- Classroom support
- Educational assistance
- Documentation
- Group and individual instruction
- Activity implementation
- Behavior improvements
Languages
Urdu
Professional
Pashto
Professional
Accomplishments
- While working in Services Australia, I was acknowledged as one of the exceptional team members for my work performances, and I was nominated to facilitate upcoming training for newbies
References
References available upon request.
Timeline
Educational Assistant
Riverton Primary School
09.2024 - Current
Customer Service Representative
Services Australia
03.2021 - 02.2024
Retail Sales Assistant
Myer- Review
10.2020 - 05.2021
Customer Care Representative
Hazi Fashion Hub
11.2018 - 11.2020
Bachelor of Arts - Fashion Design
Curtin University
Some College (No Degree) - Fashion Design
South Metropolitan TAFE
Certificate IV in School Based Education Support - Education Assistant
Skill Strategies
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