Shakira Wasson
HORSLEY,NSW
Summary
To apply my training and experience in a progressive organisation where there are opportunities to develop the skills that I have gathered through my studies and work experiences.
Overview
10
10
years of professional experience
Work History
Food Handler
Kings Charcoal Chicken
06.2014 - 05.2017
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Received, unpackaged and stored incoming food deliveries.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
- Recommended changes to help increase team productivity and align menu more closely with customer preferences.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Cashier
Chicken King
04.2014 - 05.2017
- I was responsible for handling money, preparations of food, stocking items, making burgers and cleaning the shop.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
Kitchen Hand
Kings Charcoal Chicken
04.2014 - 11.2017
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed recipes and chef instructions to prepare food correctly.
- Plated and presented food following chef requirements.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated kitchen equipment in accordance with manufacturer instructions.
Deliverer
Bulli Lucky Inn
12.2014 - 01.2020
- Complied with company safety standards, DOT regulations and company delivery policies.
- Packaged food and other products to be delivered to customer premises.
- Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Bar Woman
Corrimal RSL
07.2017 - 08.2017
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
- Replaced empty kegs and soda syrups.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Checked ID cards and verified bar guests were of legal age.
- Operated POS system to collect payments from customers.
Store Associate
Big W
05.2019 - 06.2022
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Worked with loss prevention in monitoring shopper behavior.
- Logged reports, expenses, receipts, and sales in company database.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Store Assistant
Aldi
06.2022 - 06.2023
- Assisting customers/help customers
- Processing sales transactions and customer refunds
- Visual merchandising.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Increased sales and customer satisfaction through personalized servicing.
- Answered questions about store policies and addressed customer concerns.
- Operated POS system to process payments and provide receipts.
Dental Assistant
Brighter Smiles Dental
06.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Dental Office Receptionist
Brighter Smiles Dental
06.2023 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Education
Certificate 3 Dental Assisting -
Illawarra TAFE
01.2024
High School -
Woonona High School
01.2016
High School -
Holy Spirit College
01.2013
Primary School -
St Columbkille's
01.2011
Skills
- Patient Education
- Clinical Support
- Patient Counselling
- Patient Services
- Inventory Management
- X-Ray Processing
- Cash Register Operation
- Payment Processing
- Customer Assistance
- Product Knowledge
- Cash Handling
- Flexible Hours
- Team Cooperation
Personal Information
Date of Birth: 05/07/1998
Additional Information
- Assistance in the Cancer Councils Relay for life events over the past three years. Within this assistance I have helped on stalls, raising money, bus trips and store events.
- I am a volunteer dance teaching at All that Jazz Studio in Fairy Meadow
- Work placement at Russell Vale Pre-School.
- Tarrawanna Junior Football Club player
- Tarrawanna Junior Football Club Coach for Under 6's
- Oztag – Wollongong division
- All That Jazz – member for the Jazz, ballet and contemporary dance groups
- Former Holy Spirit and Woonona High dance troupe member attending eisteddfods representing the school
References
Professional, Nerrida Poke, Big W manager, 0400432890 Character, Mandy Birch, Australia Post, 0423341971
Training
NSW Government Trade and Investment, Responsible Conduct of Gambling (RCG), 2016 NSW Government Trade and Investment, Responsible Services of Alcohol (RSA), 2016 New South Wales, Drivers License, Current
Timeline
Dental Assistant
Brighter Smiles Dental
06.2023 - Current
Dental Office Receptionist
Brighter Smiles Dental
06.2023 - Current
Store Assistant
Aldi
06.2022 - 06.2023
Store Associate
Big W
05.2019 - 06.2022
Bar Woman
Corrimal RSL
07.2017 - 08.2017
Deliverer
Bulli Lucky Inn
12.2014 - 01.2020
Food Handler
Kings Charcoal Chicken
06.2014 - 05.2017
Cashier
Chicken King
04.2014 - 05.2017
Kitchen Hand
Kings Charcoal Chicken
04.2014 - 11.2017
Certificate 3 Dental Assisting -
Illawarra TAFE
High School -
Woonona High School
High School -
Holy Spirit College
Primary School -
St Columbkille's
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