Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shakira Thasin Prome

124-126 Flora Street , Sutherland,NSW

Summary

Proven leader with extensive experience at Coles Supermarket, adept in staff management and customer satisfaction enhancement. Skilled in cash handling and employee training, I significantly improved financial transaction accuracy and customer service quality. My leadership ensured team agility and performance, fostering a safe and efficient work environment. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Coles Supermarket
04.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Customer Service Cashier

Spitroast
12.2021 - 11.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Counted money in drawers at beginning and end of each shift.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Education

Bachelor of Engineering - Software

Macquarie University
Sydney, NSW
07.2026

Skills

    Employee Training

    Customer-Oriented

    Cash handling expertise

    Cash Handling

    Team Leadership

    Team Supervision

    Decision-making capabilities

    Client Service

    Training Assistance

    Coaching and Mentoring

Languages

Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Professional Working
English
Full Professional

Timeline

Shift Supervisor

Coles Supermarket
04.2023 - Current

Customer Service Cashier

Spitroast
12.2021 - 11.2022

Bachelor of Engineering - Software

Macquarie University
Shakira Thasin Prome