Shakirra Silvia-Peterkin
Valla Beach,NSW
Summary
Dedicated young woman with excellent experience in industry of customer service and teaching assistance. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Before and After School Care Assistant
Nambucca Valley OOSH
2022.09 - Current
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Fostered a positive environment for students, effectively addressing any behavioral issues that arose during before and after school care.
- Improved communication with parents by providing regular updates on their children''s progress and behavior during before and after school care sessions.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
Student Learning Support Officer
Macksville Public School
2021.01 - 2024.01
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in lessons, curriculum and homework planning.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
Wait Staff Member
Good Time Charlies
2020.06 - 2021.02
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Office Assistant
Macksville Public School
2023.03 - 2023.05
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
Waitress Supervisor
New River Indian Cuisine
2017.03 - 2020.01
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Receptionist
Attention To Detail
2018.03 - 2018.04
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Bachelor of Education - Education
Southern Cross University
Coffs Harbour, NSW04.2025
Skills
- Social and Academic Development
- Activities Planning
- Lesson Planning
- Activity Planning
- Scheduling
- Product Knowledge
- Data Collection
- Office Management
- Administrative Support
- File Management
- Document Control
- Project Management
Timeline
Office Assistant
Macksville Public School
2023.03 - 2023.05
Before and After School Care Assistant
Nambucca Valley OOSH
2022.09 - Current
Student Learning Support Officer
Macksville Public School
2021.01 - 2024.01
Wait Staff Member
Good Time Charlies
2020.06 - 2021.02
Receptionist
Attention To Detail
2018.03 - 2018.04
Waitress Supervisor
New River Indian Cuisine
2017.03 - 2020.01
Bachelor of Education - Education
Southern Cross University
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