Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shakthignanavel T

Melbourne,Australia

Summary

Dedicated and certified Scrum Master with 4 years of experience in facilitating Agile development teams and delivering high-quality products. Proven track record of improving team productivity, collaboration, and ensuring successful project delivery. Seeking a challenging Scrum Master role to contribute my expertise and drive Agile excellence.

Also I have a Quality assurance experience over 8 years, and an excellent reputation for resolving problems and improving customer satisfaction by delivering quality products. Collaborate daily with the QA team to conduct testing activities, detect issues, and resolve problems. Focused mainly on optimizing procedures and maximizing productivity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Scrum Master

Freshworks
04.2019 - 03.2023
  • Conducted daily stand-up meetings, sprint planning, and sprint reviews to ensure the team's progress and alignment with project goals.
  • Facilitated retrospectives to identify areas for improvement and implemented action plans to enhance team performance.
  • Removed impediments and protected team members from interruptions and distractions to maximize productivity.
  • Collaborated with Product Owners and stakeholders to define project scope, prioritize features, and maintain a well-groomed product backlog.
  • Coordinated with engineering managers to meet delivery timelines.
  • Assessed team metrics and worked to drive improvements and innovate new approaches.
  • Implemented Agile metrics and dashboards to track team performance and project progress.
  • Documented new features and strategies as well as user stories and criteria for acceptance.

Lead Software Engineer QA

Freshworks
04.2023 - 07.2023
  • Spearheaded test planning activities like kick-off sessions, test effort estimation, test scenarios walkthrough, test data preparation and defect triage
  • Handled a team of QA members on several projects and facilitated end-to-end testing activities Reviewed test suites to ensure test coverage for enhancements and features developed
  • Participate in defect triage meetings to resolve the defects within project timelines and share the test summary reports
  • Coordinated with engineering managers to meet development timelines and planned testing activities
  • Streamlined quality improvement process in the product to increase QA quality metrics

Senior Software Engineer QA

Freshworks
04.2019 - 03.2023
  • Ensure testing in distinct phases of the software testing life cycle, including requirement analysis, test planning, test case development, test execution, and the defect cycle
  • Participate in refinement sessions with the product owner and team members to understand business needs and test effort estimation
  • Debugged and triaged L2 tickets from the customer support team to provide on-time resolution
  • Handled entire Accessibility project for Freshservice end user portal & collaborated with third party accessibility vendor to achieve WCAG Level AA compliance
  • Developed new automation test cases and enhance the existing automation cases using the Selenium and Rspec framework
  • Onboarded newly joined team members with product demos, testing procedures, tools, and frameworks
  • As a scrum master, handled squad ceremonies like sprint planning, grooming, demos, and retrospective meetings
  • Conducted daily standup's and acted as a bridge between the product owner, developers, and QA team to address any queries or blockers
  • Worked as a product owner for features like multilingual knowledge base and knowledge base versioning in Freshservice product
  • As a product owner, handled customer demo calls to collect customer feedback

Software Engineer QA

Freshworks
06.2016 - 03.2019
  • Had a clear understanding of the business requirements and carried out end-to-end testing activities
  • Created test cases, executed test suites, and took full responsibility for the feature until production deployment
  • Automated high and critical case scenarios for several features with Selenium and Rspec framework
  • Reported and triaged defects in the features
  • Communicated the deviations in the feature developed and the actual requirements with team members

Education

B.Tech - Computer Science & Engineering

SASTRA University
India
05.2014

Skills

  • Agile Methodologies
  • Agile Tools (Jira, Confluence, Trello)
  • Team Facilitation
  • Sprint Planning
  • Retrospectives
  • Product Backlog Management
  • Team Management and Project management
  • UX Design Principles
  • Functional & business use case reviews
  • Conflict Resolution
  • Test planning & Test execution
  • Defect management, troubleshooting & triage
  • ITSM & CRM domain expertise
  • Handling customer calls & demos

Certification

Certified Scrum Master from Scrum Alliance

Timeline

Lead Software Engineer QA

Freshworks
04.2023 - 07.2023

Scrum Master

Freshworks
04.2019 - 03.2023

Senior Software Engineer QA

Freshworks
04.2019 - 03.2023

Software Engineer QA

Freshworks
06.2016 - 03.2019

B.Tech - Computer Science & Engineering

SASTRA University

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Shakthignanavel T