SHAKTHIVEIL GHANDIAN
Bundoora,VIC
Summary
Results-driven sales consultant and marketeer with a proven track record of effectively describing and promoting products and services to individuals and businesses. Possessing a strong work ethic, consistently delivering exceptional sales performance by leveraging a deep understanding of customer needs and preferences. Skilled in collaborating within team-based environments, highly adaptable, and quick to learn new concepts for seamless integration into any sales team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Course Consultant (Sales Rep)
Start Training
02.2024 - Current
- Customer Relationship Management: Effectively utilized CRM tools like Hubspot to track client interactions and enhance business relationships
- Account Management: Provided exceptional account management to maintain strong client relationships and secure repeat bookings with businesses to hit KPIs
- B2C and B2B Sales
- Sales Funnel Understanding: Managed the sales funnel by nurturing leads through to course enrollment, increasing conversion rates
- Collaborated with marketing teams to develop targeted campaigns aimed at driving interest in specific course offerings.
- Value Proposition: Developed compelling value propositions that resonated with business decision-makers
Sales Representative
Prism Group
04.2023 - 12.2023
- Independent contractor equipping homes with the Victorian Energy Upgrade (VEU) Programme and renewable solar solutions
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients while hitting weekly KPIs
- Booked 2-5 Appointments per day
- Verbal and written communication development
- Dataforce Runabout proficiency.
Sales Assistant
Surge Direct
04.2023 - 04.2023
- Worked closely with local and international clients Australian Red Cross
- Helped customers find specific products, answered questions and offered product advice
- Built and maintained relationships with peers and upper management to drive team success
- Accepted and completed cash, check and credit card payments
- Fostered relationships with customers to expand customer base and retain business.
Administrative Assistant and Student Services
Kaplan Higher Education
12.2021 - 01.2022
- Administrative duties (Excel, Word)
- Online Student Assistance (Course planning issues, timetabling issues)
- Assisted with answering telephone calls, managing databases and drafting correspondence.
Merchandiser
NTUC Fairprice
12.2020 - 02.2021
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers
- Monitored stock to maintain sufficient quantity of featured product
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
- Assisted in gathering and moving materials and equipment for assigned displays.
Detachment Commander, Singapore Armed Forces
Singapore
02.2018 - 02.2020
- Detachment Commander and Battery 3rd Quartermaster
- Weapons and heavy machinery handling
- Man Management and Leadership Training, Stocktaking, Inventory and Asset Management
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness
- Used technical expertise and sound military judgment to learn and perform complex procedures
- Cleaned and maintained weaponry following official procedures for optimum reliability
- Employed ground weapons such as howitzers and vehicle-mounted guns to support combat operations.
Marketing Assistant
P5 Furniture, Killiney
12.2017 - 02.2018
- Understudy in web design and social media promotions regarding products
- Proofread and edited documents to correct errors
- Maintained database by entering new and updated customer and account information
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Handled inbound telephone calls from interested customers, 60-100 calls per day
- Maintained and recorded customer information in database
- Educated customers about product or service offerings meeting individual needs.
Education
High School Diploma -
Trinity College
Melbourne, VIC12.2017
Bachelor of Arts - Media and Communication, Marketing Breadth -
University of Melbourne
Melbourne, VIC12.2022
Skills
- Search Engine Optimisation (SEO)
- Consumer trend analysis
- Marketing strategy
- Account Management
- Website Management (Wordpress)
- Excellent Written and Verbal Communication
- B2B and B2C Sales
- Microsoft Office (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM)
- Analytical
- Adaptability and Fast Learning
- Bilingual
References
- Andrew Dennis, Director, Prism Group, +61 439282289
- Francis Robin Reintar, Manager, Prism Group, +61 452291323
- Calvin Ngo, Vice President, P5 Furniture, +65 97392870
- Hugo Milic, Graduate at PEXA Business, +61 478557507, hsmilic@gmail.com
Certification
Search Engine Optimization
Hubspot Academy
Timeline
Course Consultant (Sales Rep)
Start Training
02.2024 - Current
Sales Representative
Prism Group
04.2023 - 12.2023
Sales Assistant
Surge Direct
04.2023 - 04.2023
Administrative Assistant and Student Services
Kaplan Higher Education
12.2021 - 01.2022
Merchandiser
NTUC Fairprice
12.2020 - 02.2021
Detachment Commander, Singapore Armed Forces
Singapore
02.2018 - 02.2020
Marketing Assistant
P5 Furniture, Killiney
12.2017 - 02.2018
High School Diploma -
Trinity College
Bachelor of Arts - Media and Communication, Marketing Breadth -
University of Melbourne
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