Summary
Overview
Work History
Education
Skills
Family farm
Additional Information
Timeline
Generic

Lauren Dornan

Kinchela,Australia

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

25
25
years of professional experience

Work History

Retail Store Manager

Reject Shop
01.2013 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Controlled costs by effectively negotiating with vendors, saving on budget per year.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed new promotional campaigns to attract new customers.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.

Retail Store Manager

Crazy Clarks
01.2002 - 12.2012
  • Optimized store displays and appearance via strategic merchandising.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Retail Assistant

The Warehouse
01.2000 - 12.2002
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Certificate III - Retail Operations

TAFE Kempsey

High School Diploma -

Melville High School
11.2002

Certificate III - Hospitality

TAFE Kempsey
Townsville, QLD
11.2002

Skills

  • Cost Management
  • Google Docs
  • Employment Law
  • Customer Service
  • Sales Activities
  • Microsoft Windows
  • Financial Management
  • Microsoft Outlook
  • Microsoft Excel
  • Manage Contracts
  • Financial Statements
  • Microsoft Office
  • Business Management Principles
  • Order Supplies
  • Microsoft Internet Explorer
  • Maintaining Clean Work Areas
  • Hiring Management
  • Customer Loyalty
  • Learning Strategies
  • Budget Leadership
  • Vendor Engagement
  • Management Team-Building
  • Store Displays
  • Workflow Schedules
  • Active Listening
  • Effective Working Relationships
  • Marketing Management
  • Strategic Planning

Family farm

My family and I run a small property. We maintain a small herd of cattle focused on breeding and selling.

We enjoy this family venture as it brings us closer together as a family unit.

Additional Information

Personal and Professional Referees:


Michael Norberry: Regional manager- 0439255165


Gina Dimaria: Assistant Manager- 0409552950

Timeline

Retail Store Manager

Reject Shop
01.2013 - Current

Retail Store Manager

Crazy Clarks
01.2002 - 12.2012

Retail Assistant

The Warehouse
01.2000 - 12.2002

Certificate III - Retail Operations

TAFE Kempsey

High School Diploma -

Melville High School

Certificate III - Hospitality

TAFE Kempsey

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Lauren Dornan