SHALAHIN TARAQUE
Disability Support Worker, Customer Service Represantative
Rockdale
Summary
Passionate and dedicated Master of Social Work student seeking a placement opportunity to apply and expand my knowledge in community development, human rights, and client-centered practice. Equipped with experience in aged care, disability support, and cross-cultural communication. Eager to contribute to a supportive team and make a meaningful impact in the lives of individuals and communities.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Disability Support Worker
Someone To Care
Sydney, New South Wales
12.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Customer Service Team Member
Ampol Foodary
12.2023 - Current
- Experience in delivering excellent customer service, handling customer inquiries, and resolving complaints promptly and professionally
- Skilled in operating cash registers and point-of-sale systems, managing transactions, and handling cash and electronic payments accurately
- Experience with inventory control, restocking shelves, and ensuring product displays are tidy, attractive, and well-maintained
- Knowledge of food safety standards, preparing and handling food items safely, and ensuring all health regulations are followed
- Proven ability to work effectively within a team, supporting co-workers in a fast-paced environment to meet store goals and ensure smooth operations
- Familiarity with assisting customers at the fuel pumps, providing guidance on fuel products, and ensuring safe fuel dispensing practices
Disability Support Worker
Aussie Care
11.2024 - Current
- Manage daily activities like clothing, grooming, and toileting for residents
- Assist residents with meals
- Take and record resident vitals
- Escort residents to and from activities and doctor's appointments
- Performed light housekeeping tasks
- Prepared documents for the client's progress
Customer Service
Opera Bar, Opera House
Sydney, New South Wales
08.2023 - 02.2024
- Providing personalized and attentive service to guests, enhancing their dining experience by offering recommendations and addressing inquiries about menu options and bar offerings
- Skilled in taking accurate orders, coordinating with kitchen and bar staff, and ensuring timely service to maintain customer satisfaction in a busy and fast-paced environment
- Experience managing large crowds during peak times and special events, ensuring smooth customer flow while maintaining a high standard of service under pressure
- Provided direct customer service and support for 800 commercial clients.
Education
Masters - social work
Excelsia College
Sydney, NSW 08.2024 - 12.2026
Bachelor of Laws - Law
University of Asia Pacific
Dhaka, Bangladesh 10.2018 - 12.2022
Skills
Hands-on experience in providing short-term care
Active listening
Problem-solving
Customer service
Adaptability and flexibility
Time management
Customer relations
Decision-making
Team collaboration
Customer relationship management (CRM)
Hobbies and Interests
- Working for the community
- Basic computers with administration roles
- Computers
- Cooking
- Reading books
- Watching movies
Training
- Manual Handling
- Infection Control and Hand Hygiene
- Dementia Handling
- Elder Abuse Training
- WHS Training
- Cultural Diversities Training
- Incident/Accident/Hazard Management Training
- Continence Management and Assessments
Personal Attributes and Skills
- Hands-on experience in providing short-term care and associate transition.
- Providing confidentiality, dignity and privacy to residents always.
- Proficient in providing residents with both physical and mental stimulation.
- Thorough understanding of problems related to aged residents in terms of attitude and patience.
- Kind-hearted and calm nature.
- Proficient in basic use of computers, including Microsoft Office.
- Excellent communication skills in written and verbal.
- Resourceful problem solver capable of implementing solutions to complex problems.
- Teamwork skills with demonstrated ability to work collaboratively as a part of a multidisciplinary team.
Certification
First Aid
Timeline
Disability Support Worker
Someone To Care
12.2024 - Current
Disability Support Worker
Aussie Care
11.2024 - Current
Masters - social work
Excelsia College
08.2024 - 12.2026
Customer Service Team Member
Ampol Foodary
12.2023 - Current
Customer Service
Opera Bar, Opera House
08.2023 - 02.2024
Bachelor of Laws - Law
University of Asia Pacific
10.2018 - 12.2022
Similar Profiles
NICOLE LIMBRICKNICOLE LIMBRICK
AIN /Personal Care Assistant at TRI CARE / BLUE CARE/ ANGLICAN CARE/ SIGNTURE CAREAIN /Personal Care Assistant at TRI CARE / BLUE CARE/ ANGLICAN CARE/ SIGNTURE CARE
Melisa DominguezMelisa Dominguez
Certified Medical Assistant at Optum Urgent Care/ Exer Urgent CareCertified Medical Assistant at Optum Urgent Care/ Exer Urgent Care
Jordan LalaJordan Lala
Medical Administrative Assistant at Dairy Road Primary Care/Urgent CareMedical Administrative Assistant at Dairy Road Primary Care/Urgent Care