SHALAHIN TARAQUE
Disability Support Worker, Customer Service Represantative
Rockdale
Summary
Passionate and dedicated Master of Social Work student seeking a placement opportunity to apply and expand my knowledge in community development, human rights, and client-centered practice. Equipped with experience in aged care, disability support, and cross-cultural communication. Eager to contribute to a supportive team and make a meaningful impact in the lives of individuals and communities.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Disability Support Worker
Someone To Care
Sydney, New South Wales
12.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Customer Service Team Member
Ampol Foodary
12.2023 - Current
- Experience in delivering excellent customer service, handling customer inquiries, and resolving complaints promptly and professionally
- Skilled in operating cash registers and point-of-sale systems, managing transactions, and handling cash and electronic payments accurately
- Experience with inventory control, restocking shelves, and ensuring product displays are tidy, attractive, and well-maintained
- Knowledge of food safety standards, preparing and handling food items safely, and ensuring all health regulations are followed
- Proven ability to work effectively within a team, supporting co-workers in a fast-paced environment to meet store goals and ensure smooth operations
- Familiarity with assisting customers at the fuel pumps, providing guidance on fuel products, and ensuring safe fuel dispensing practices
Disability Support Worker
Aussie Care
11.2024 - Current
- Manage daily activities like clothing, grooming, and toileting for residents
- Assist residents with meals
- Take and record resident vitals
- Escort residents to and from activities and doctor's appointments
- Performed light housekeeping tasks
- Prepared documents for the client's progress
Customer Service
Opera Bar, Opera House
Sydney, New South Wales
08.2023 - 02.2024
- Providing personalized and attentive service to guests, enhancing their dining experience by offering recommendations and addressing inquiries about menu options and bar offerings
- Skilled in taking accurate orders, coordinating with kitchen and bar staff, and ensuring timely service to maintain customer satisfaction in a busy and fast-paced environment
- Experience managing large crowds during peak times and special events, ensuring smooth customer flow while maintaining a high standard of service under pressure
- Provided direct customer service and support for 800 commercial clients.
Education
Masters - social work
Excelsia College
Sydney, NSW 08.2024 - 12.2026
Bachelor of Laws - Law
University of Asia Pacific
Dhaka, Bangladesh 10.2018 - 12.2022
Skills
Hands-on experience in providing short-term care
Active listening
Problem-solving
Customer service
Adaptability and flexibility
Time management
Customer relations
Decision-making
Team collaboration
Customer relationship management (CRM)
Providing confidentialityProviding dignity and privacyUnderstanding of problems related to aged residentsCalm natureProficient in Microsoft OfficeExcellent communication skillsResourceful problem solverAbility to work collaboratively as part of a multidisciplinary teamIndependent Living SupportPersonal CareHousekeeping and meal preparationDaily living assistanceHobbies and Interests
- Working for the community
- Basic computers with administration roles
- Computers
- Cooking
- Reading books
- Watching movies
Training
- Manual Handling
- Infection Control and Hand Hygiene
- Dementia Handling
- Elder Abuse Training
- WHS Training
- Cultural Diversities Training
- Incident/Accident/Hazard Management Training
- Continence Management and Assessments
Personal Attributes and Skills
- Hands-on experience in providing short-term care and associate transition.
- Providing confidentiality, dignity and privacy to residents always.
- Proficient in providing residents with both physical and mental stimulation.
- Thorough understanding of problems related to aged residents in terms of attitude and patience.
- Kind-hearted and calm nature.
- Proficient in basic use of computers, including Microsoft Office.
- Excellent communication skills in written and verbal.
- Resourceful problem solver capable of implementing solutions to complex problems.
- Teamwork skills with demonstrated ability to work collaboratively as a part of a multidisciplinary team.
Certification
First Aid
Timeline
Disability Support Worker
Someone To Care
12.2024 - Current
Disability Support Worker
Aussie Care
11.2024 - Current
Masters - social work
Excelsia College
08.2024 - 12.2026
Customer Service Team Member
Ampol Foodary
12.2023 - Current
Customer Service
Opera Bar, Opera House
08.2023 - 02.2024
Bachelor of Laws - Law
University of Asia Pacific
10.2018 - 12.2022