Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

SHALAKA GUPTE

Woolloongabba,QLD

Summary

As a business graduate, I value open communication, ethics, and collaboration with people from different cultures. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Workplace Coordinator

Cushman & Wakefield
03.2024 - Current
  • Manage all aspects of the Help Desk for incoming calls and emails, passing on messages/jobs to the site team as required
  • Monitor the group email inbox and prioritise and triage correspondence
  • Notify technicians and the Operations teams when urgent requests arise
  • Reception duties, such as signing in and out contractors, checking on induction status etc.
  • Focus on the customer experience, using the frameworks and training provided, with the intent of reducing Customer effort
  • Ensures that a world class customer service experience is delivered regardless of interaction type e.g. face to face or virtual/remote resource depending on client requirement
  • Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements
  • Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace

Senior Sandwich Artist

Subway
04.2023 - Current
  • Customer service, Till Operator
  • Ensured that food storage and processing spaces adhere to Health & Safety and Audit requirements

Customer Service Intern

Cold pressed oil company
06.2020 - 08.2021
  • Recorded details of action taken, Kept records of customer interactions and transactions, Supported sales team members to drive growth and development
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and team productivity by promoting operational best practices.

Customer Service Intern

Ekta Art
11.2019 - 03.2020
  • Recorded details of action taken, Kept records of customer interactions and transactions, Supported sales team members to drive growth and development
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed strong relationships with existing customers, resulting in increased repeat business.
  • Generated reports to track sales activity and performance.
  • Managed customer expectations and helped navigate sales processes.

Education

Masters of Business Administration - Leadership

James Cook University
09.2023

Bachelor's of Business Administration - Business Management

Maharaja Sayajirao Gaekwad University
06.2019

Skills

  • Customer Service Foundations
  • Project Management Institute (PMI)
  • Call Management
  • Paperwork Processing
  • Critical Thinking
  • Customer Support
  • Customer Service
  • Sales Management Foundations
  • Adaptability
  • Analysing & problem solving

Certification

  • Achieved Professional C er t if i cate from Project Management Institute (PMI) f or completing Customer Service Foundations course.
  • https://www.linkedin.com/learning/certificates/948e0ccfacf21de2a7ce6a94bc80e190622768585d177bd3c87439658727043f
  • Achieved Professional C er t if i cate from LinkedIn Learning for completing Sales Management Foundations course.
  • https://www.linkedin.com/learning/certificates/ebe80770b621b5f0d8653bd26d61b62c6038141f956ff70e9abfa035375cd735


Additional Information

Software Skills:

  • While Label
  • Exposure to Power BI
  • SharePoint
  • Experience in using Microsoft Excel

and Microsoft Office

Timeline

Workplace Coordinator

Cushman & Wakefield
03.2024 - Current

Senior Sandwich Artist

Subway
04.2023 - Current

Customer Service Intern

Cold pressed oil company
06.2020 - 08.2021

Customer Service Intern

Ekta Art
11.2019 - 03.2020

Bachelor's of Business Administration - Business Management

Maharaja Sayajirao Gaekwad University

Masters of Business Administration - Leadership

James Cook University

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SHALAKA GUPTE