Shalet D'souza
Armidale,NSW
Summary
Goal-oriented Sales and Customer Service manager with distinguished experience in Multi-Sector (IT Software, Digital Marketing and Healthcare industry) and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
Work History
Enterprise Sales Manager
Fervent Group
01.2023 - 09.2023
- Established long-term relationships with key clients through effective communication, negotiation, and relationship management.
- Spearheaded contract negotiations with clients, resulting in favourable terms and conditions that supported company objectives.
- Collaborated closely with cross-functional teams to ensure seamless delivery of products and services for maximum customer satisfaction.
- Developed targeted marketing campaigns that generated qualified leads for the sales team to pursue aggressively.
Enterprise Sales Manager
Mercadeo Multiventures Pvt Ltd.
09.2022 - 01.2023
- Managed a robust CRM system to track lead generation, customer interactions, and sales progress for maximum efficiency and transparency.
- Provided regular feedback to product development teams regarding customer needs, leading to enhanced features that increased user satisfaction levels significantly.
- Consistently met or exceeded sales targets by proactively managing sales pipeline and ensuring timely follow-ups on leads.
- Organized successful conferences, and networking events to increase brand visibility within target markets.
- Conducted thorough market research to stay informed about industry trends, competitor strategies, and emerging technologies.
Sales Team Leader
Gleam Global Services India Pvt Ltd.
11.2021 - 07.2022
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Coordinated regular trainings on product updates or new offerings so that the entire sales force stayed informed about current industry developments.
- Maintained strong communication between the sales department and other organizational functions, aligning efforts toward common objectives.
- Implemented CRM system improvements that streamlined lead tracking and follow-up processes, leading to higher conversion rates.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Managed 12 member sales team on an average.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Team Leader - Sales and Customer Support
Aegis Care Advisors Pvt Ltd.
01.2021 - 12.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Assisted in recruitment to build team of top performers.
- Led cross-functional teams to execute work on time, with high-quality outcomes.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Conducted quarterly reviews of each team member''s progress towards achieving established goals, providing constructive feedback as needed.
Key Account Manager
Digithoughts Solutions Pvt Ltd.
01.2020 - 05.2020
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategise future growth opportunities.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
Telesales Executive
DHL Express Corporate Office
01.2019 - 09.2019
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Developed strong relationships with clients for increased customer retention and repeat business.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
- Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.
- Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
- Implemented creative cold-calling techniques that resulted in higher lead conversion and increased overall sales.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Made average of 60 outbound and inbound calls per day.
- Conducted market research to identify trends and opportunities within the industry, tailoring sales approaches accordingly.
Sales Team Leader
Vitruvian Technologies (Quikr India) Pvt Ltd.
02.2016 - 01.2019
- Built strong team by recruiting and developing top sales talent.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Responsible for identifying, researching, and qualifying potential customers through various marketing channels.
- Building relationships with potential customers and ultimately converting them into sales leads by utilizing effective communication strategies.
- Maintained strong communication between the sales department and other organizational functions, aligning efforts toward common objectives.
- Exceeded monthly revenue targets most of the times by effectively allocating resources and prioritizing high-value accounts.
- Managed 20+ member sales team activities to consistently meet 80% of sales quotas.
- Implemented CRM system improvements that streamlined lead tracking and follow-up processes, leading to higher conversion rates.
Education
Bachelor of Commerce - Commerce
University of Mumbai
MumbaiSkills
- Sales Support and Account management
- CRM proficiency
- B2B Sales
- Teamwork & Positive attitude
- Problem-solving
- Multitasking Abilities
- Excellent communication Skills
- Organisational & Time Management Skills
- Customer relationship management
Languages
English
Hindi
Marathi
Konkani
Gujarati
Tamil
Timeline
Enterprise Sales Manager
Fervent Group
01.2023 - 09.2023
Enterprise Sales Manager
Mercadeo Multiventures Pvt Ltd.
09.2022 - 01.2023
Sales Team Leader
Gleam Global Services India Pvt Ltd.
11.2021 - 07.2022
Team Leader - Sales and Customer Support
Aegis Care Advisors Pvt Ltd.
01.2021 - 12.2021
Key Account Manager
Digithoughts Solutions Pvt Ltd.
01.2020 - 05.2020
Telesales Executive
DHL Express Corporate Office
01.2019 - 09.2019
Sales Team Leader
Vitruvian Technologies (Quikr India) Pvt Ltd.
02.2016 - 01.2019
Bachelor of Commerce - Commerce
University of Mumbai
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