Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaliah Gibson

Dubbo

Summary

I am a currently a client service officer with Homes NSW, managing a portfolio of 230, and taking care of housing enquires and needs. I have a strong customer service background, this background have helped me gain communication skills, organizational skills, problem-solving skills and team management skills that I know use in my current role regularly.

Overview

4
4
years of professional experience

Work History

Client Service Officer

Homes NSW
04.2024 - Current
  • Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated excellent analytical skills by identifying patterns in client behaviour and proactively addressing potential issues before they escalated.
  • Assisted clients by providing detailed information about housing services, which helped navigate the complex process.
  • Coordinated with different departments to resolve client issues, ensuring timely responses and effective solutions.
  • Provided knowledgeable service and support for all customer needs.
  • Accepted and processed payments, updated accounts and issued receipts.
  • Managed receptionist area by greeting visitors, responding to telephone, and email enquiries and providing information for in-person requests.
  • Maintained up-to-date knowledge of product and service changes.

Receptionist

Infinity Phsyiotherapy
02.2024 - 04.2024
  • Managed and confirmed appointments, communicated with clients, and updated client records/information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted patients upon arrival, which created a welcoming atmosphere.
  • Handled phone enquiries and provided information about the services that were provided.
  • Demonstrated exceptional organisation skills by scheduling and coordinating appointments for clients.

Retail Team Member

Kmart
03.2023 - 03.2024
  • Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
  • Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
  • Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
  • Assisted customers on the sales floor, which enhanced their shopping experiences.
  • Organized merchandise displays based on seasonal promotions.
  • Collaborated with team members to maintain inventory accuracy, this ensured that customers could find the products they want.
  • Assisted customers in finding and selecting products based on their needs, resulting in customer satisfactory and repeat business.
  • Maintained the visual allure of the store by skillfully organizing racks and shelves.
  • Actively listening to customers, addressing their questions and concerns.

Customer Service Associate

Woolworths
06.2021 - 10.2023
  • Efficiently managed cash registers and accurately processed transactions, this resulted in zero discrepancies at the end of each shift.
  • Provided exceptional customer services by promptly addressing enquiries and resolving issues to ensure customer satisfaction.
  • Maintained cleanliness and organization of designated work areas and equipment.
  • Assisted customers with enquiries and resolved complaints, this significantly boosted customer satisfaction.
  • Processed transactions efficiently at checkouts, helping to minimize wait times during busy times. By having the lines move quickly, this contributed to a smoother shopping experience for everyone.
  • Maintained product displays and organized merchandise, which enhanced the overall shopping environment, as it helped customers locate what they needed easier.
  • Collaborated with team member to train new associates, making sure that they understood our customer service standards, policies and procedures. This helping lead to better services and a positive atmosphere in the store and within the team.

Education

High School Diploma -

Dubbo Collage Senior Campus
Dubbo, NSW
09-2023

Skills

  • Time management skills
  • Patience
  • Teamwork and collaboration
  • Customer service
  • Problem-solving skills
  • Adaptability and flexibility
  • Verbal and written communication
  • Attention to detail
  • Organizational skills
  • Active listening
  • Relationship building
  • Communication Skills
  • Software Skills on: Homes, TRIM, Webex, Cisco Finnesse, Seics, google docs, google sheets and google slides

Timeline

Client Service Officer

Homes NSW
04.2024 - Current

Receptionist

Infinity Phsyiotherapy
02.2024 - 04.2024

Retail Team Member

Kmart
03.2023 - 03.2024

Customer Service Associate

Woolworths
06.2021 - 10.2023

High School Diploma -

Dubbo Collage Senior Campus

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Shaliah Gibson