Summary
Overview
Work History
Education
Skills
Timeline
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Shalie Budd

Bomaderry,NSW

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Wait Staff Member

Farm Gate restaurant
Nowra, NSW
11.2023 - 03.2024
  • Management of waitressing front of house
  • stock take and restock of the products/food in the restaurant
  • Bar staff
  • Delegated staff for front of house
  • Social conduct with customers
  • General maintenance and cleaning within the restaurant
  • Fine dining table services (Management of customer experience)
  • Open and close (bar setup, tables, condiments ect.)
  • Took beverage orders from patrons and served drinks promptly.
  • Prepared tables by setting up linens, silverware and glassware.

Wait Staff Member

The southern hotel
Berry, NSW
04.2023 - 10.2023
  • Took beverage orders from patrons and served drinks promptly.
  • Prepared tables by setting up linens, silverware and glassware.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted and welcomed customers, providing them with menus.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Cleared dishes between courses and after guests finished dining.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Followed all safety procedures when handling hot plates or sharp objects.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Complied with health department regulations regarding sanitation standards when handling food items.

Wait Staff Member

The emporium
Berry, NSW
04.2023 - 05.2023
  • Took beverage orders from patrons and served drinks promptly.
  • Prepared tables by setting up linens, silverware and glassware.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted and welcomed customers, providing them with menus.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Implemented sanitary food handling, holding and service protocols.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.

Shopkeeper

Berry Sweets & Treats
Berry, NSW
03.2022 - 07.2022
  • Assisted customers in loading purchases into their vehicles.
  • Organized staff schedules according to business demands.
  • Informed customers of upcoming events or special offers via email or social media platforms.
  • Greeted customers upon arrival and provided assistance with selecting products.
  • Provided customer service to answer inquiries about merchandise and services.
  • Consulted with management regarding stock levels and ordering needs.
  • Ensured compliance with health and safety regulations in the workplace.
  • Created price tags for items in accordance with company guidelines.
  • Advised customers on product features, benefits, warranties and returns policies.
  • Ordered new stock when needed and accepted deliveries from suppliers.
  • Maintained cleanliness and organization of the store, including stocking shelves and organizing displays.
  • Developed promotional campaigns to increase sales.
  • Resolved customer complaints promptly and professionally.
  • Monitored inventory levels to ensure product availability for customers.
  • Set up promotional displays throughout the store to attract customers' attention.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Processed payments using cash registers and credit card machines.
  • Updated customer databases with contact information after each transaction.
  • Demonstrated knowledge of store products, services, pricing plans, promotions, payment options, return policies.

Wait Staff Member

Leaf & Beleaf
Nowra, NSW
04.2020 - 08.2021
  • Took beverage orders from patrons and served drinks promptly.
  • Prepared tables by setting up linens, silverware and glassware.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Set up tables in between patrons to reduce wait times.
  • Responded to ad hoc cleaning duties at end of shift.
  • Stocked service areas with supplies during slow periods.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Prepared checks, itemizing total meal costs and taxes.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Informed customers of daily specials and signature menu items.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Cashier

IGA
Berry, NSW
12.2020 - 04.2021
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed customer payments quickly and returned exact change and receipts.

Education

RSA - Customer Service Management

Bomaderry High School
Bomaderry, NSW
02-2023

Year 10

Bomaderry High School
Bomaderry, NSW
10-2020

Skills

  • Order Management
  • Menu knowledge
  • Reservation Management
  • Handling Complaints
  • Supply Restocking
  • Salesmanship
  • Food allergy awareness
  • Food safety understanding
  • Professional Appearance
  • Order Accuracy
  • Menu Memorization
  • Table setting expertise
  • Strong multitasking
  • Cleanliness and hygiene
  • Guest Engagement
  • Safe Food Handling

Timeline

Wait Staff Member

Farm Gate restaurant
11.2023 - 03.2024

Wait Staff Member

The southern hotel
04.2023 - 10.2023

Wait Staff Member

The emporium
04.2023 - 05.2023

Shopkeeper

Berry Sweets & Treats
03.2022 - 07.2022

Cashier

IGA
12.2020 - 04.2021

Wait Staff Member

Leaf & Beleaf
04.2020 - 08.2021

RSA - Customer Service Management

Bomaderry High School

Year 10

Bomaderry High School

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Shalie Budd