Shalina Singh
Clyde North, MELBOURNE,Victoria
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments. Reputable customer service professional brings strong phone speaking skills.* Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
12
12
years of professional experience
Work History
Administrator
Bebe Nanki pty ltd
Clyde North , Vic
05.2017 - 07.2024
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Worked closely with Accounts Receivable team on customer billing issues related to vendor invoices.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
Personal Care Asisstant
Regis aged care
BLACKBURN SOUTH , VIC
02.2015 - 07.2019
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Provided emotional support to patients and families during difficult times.
- Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
- Administered medications orally or topically as directed by physician orders.
Owner/Manager Director
Curry and crust Restaurant
Lynbrook, Vic
09.2016 - 09.2017
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Resolved conflicts among employees in an effective manner.
- Suggested additional menu items when appropriate in order to increase sales revenue.
- Ensured all tables were properly set up with silverware, glasses, and napkins.
- Adhered to safety regulations when handling food and beverage items.
General Mana
INDIA AT HOME
DANDENONG, VIC
01.2013 - 01.2014
- Collaborated with vendors to negotiate prices on products and services.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Prepared reports regarding sales figures, expenses, inventory levels.
- Organized promotional displays to maximize sales opportunities.
- Monitored inventory levels and stock shelves with new merchandise.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Created strategies to increase customer loyalty through promotional campaigns.
- Resolved customer complaints in a courteous and professional manner.
Education
Some College (No Degree) - ADVANCED DIPLOMA AND MANAGEMENT OF HAIRDRESSING
CAMBRIDGE COLLEGE
Melbourne09-2010
Skills
- Customer service
- Administrative Support
- Mail handling
- Data Confidentiality
- Multiple Priorities Management
- Office Management
- Documentation And Reporting
Languages
English
Professional
Timeline
Administrator
Bebe Nanki pty ltd
05.2017 - 07.2024
Owner/Manager Director
Curry and crust Restaurant
09.2016 - 09.2017
Personal Care Asisstant
Regis aged care
02.2015 - 07.2019
General Mana
INDIA AT HOME
01.2013 - 01.2014
Some College (No Degree) - ADVANCED DIPLOMA AND MANAGEMENT OF HAIRDRESSING
CAMBRIDGE COLLEGE
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