Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shalini Jadala

Flemington,NSW

Summary

Skilled in critical thinking and customer service, I excel in high-pressure environments, as demonstrated at Woolworths Supermarket where I significantly improved customer loyalty through empathetic complaint resolution. My expertise in data entry and relationship building ensures efficient and effective customer interactions, aligning with key employer-desired skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Woolworths Supermarket
03.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

BP Petrol Station
01.2021 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

Masters In Information Technology - Information And Communication Technology

Kakathiya University
Warangal, India
03.2013

Bachelor In Computer Applications -

Kakathiya University
Warangal, India
03.2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Complaint handling

Timeline

Customer Service Representative

Woolworths Supermarket
03.2023 - Current

Customer Service Representative

BP Petrol Station
01.2021 - 01.2022

Masters In Information Technology - Information And Communication Technology

Kakathiya University

Bachelor In Computer Applications -

Kakathiya University
Shalini Jadala