Shalini Jadala
Flemington,NSW
Summary
Skilled in critical thinking and customer service, I excel in high-pressure environments, as demonstrated at Woolworths Supermarket where I significantly improved customer loyalty through empathetic complaint resolution. My expertise in data entry and relationship building ensures efficient and effective customer interactions, aligning with key employer-desired skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Woolworths Supermarket
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
BP Petrol Station
01.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Masters In Information Technology - Information And Communication Technology
Kakathiya University
Warangal, India 03.2013
Bachelor In Computer Applications -
Kakathiya University
Warangal, India 03.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Complaint handling
Timeline
Customer Service Representative
Woolworths Supermarket
03.2023 - Current
Customer Service Representative
BP Petrol Station
01.2021 - 01.2022
Masters In Information Technology - Information And Communication Technology
Kakathiya University
Bachelor In Computer Applications -
Kakathiya University