Seasoned Business Analyst offering 3 years of Insurance industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Effective at making important team decisions focused on moving products through planning, pre-production, and production phases. Total 9 years of experience in IT industry in which 5 years working experience as Test analyst (manual and automation).
Hi, I’m
Shalini Jha
Melbourne,VIC
Summary
Overview
9
years of professional experience
Work History
Infosys Limited
Business Analyst
02.2021 - Current
Job overview
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Documenting project scopes, estimation, solutions on Confluence and running it through team.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Successful go- live of multiple customized features like insurance policy dashboard, view policy, get documents, update policy, webchat, chatbot for Suncorp, AAMI, APIA, GIO, Bingle, CIL and Shannon brands on time and within budget to enhance Policy and Claims application.
- Lead conversations with product owners, business stakeholders, UX team to identify requirements.
- Analyzed business processes, workflows and user journeys using advanced techniques such as process maps, value stream maps and story boards.
- Interacted with multiple cross-functional teams ensuring that all business requirements are captured correctly and report project progress to all levels in organization.
- Conducting Agile ceremonies - Sprint backlog refinement, Sprint planning and showcase to Product owners.
- Worked in capacity of SCRUM Master, responsible for running daily stand-up meetings, reviewing user stories, modifying sprint backlogs, keeping eye on burn down chart, and, based on progress, revisiting backlog for future sprints.
Infosys Limited
Test Analyst
09.2017 - 01.2021
Job overview
- Product SME for INSIS insurance product tool, trained and mentor onshore and offshore squads. Working closely with business owners to capture product configurations.
- Understand the requirement gathering and understand the various test flavors.
- User story estimation, preparation of daily status report and test report.
- Briefing and interacting with Business Analysts and Product Owners.
- Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
- Optimized test cases to maximize success of manual software testing.
- Managed successful project deliverables while working with multi- vendor teams.
- Worked as Test Lead and Team Coordinator. Also acted as Single point of contact for testing activities in a fast-paced environment.
- Mobile device testing using Lambda test tool.
- Automation scripting using Nightwatch framework.
- Worked on testing backend APIs using Postman.
- Actively involved in Agile ceremonies- Sprint and Backlog refinement, retrospective and daily standups.
- Perform smoke testing, functional testing, system testing, system integration testing, regression testing and automation testing.
- Testing web services and API using SOAP UI tool.
Infosys Limited
Test Engineer
02.2014 - 08.2017
Job overview
- Tracked test reports and failures determined by root cause data trends.
- Reviewed, evaluated, and identified requirements for testability.
- Developed and maintained test and evaluation strategies for testing to show operational readiness and suitability with planned project decision points.
- Perform smoke testing, functional testing, system testing, system integration testing, regression testing and automation testing.
- Test Scenario identification and Test Case creation
- Defect Identification/ Management and Tracking
Education
West Bengal University of TechnologyIndia
Bachelors of Technology from Computer Science
06.2013
University Overview
Skills
- Technology Architecture Analysis
- UAT Support
- Expert in Testing, Quality Analyst roles - manual and automation
- Requirements Elicitation and Documentation
- Test Case Scenarios
- Atlassian JIRA & Confluence
- Capture Business Requirements
- Acceptance Criteria
- API mapping
- Life and General Insurance domain knowledge
- Ensuring deliverables are delivered on time and involved in tracking deliverables from requirement gathering phase to development, testing, Integration end to end testing, till production/go live
Timeline
Business Analyst
Infosys Limited
02.2021 - Current
Test Analyst
Infosys Limited
09.2017 - 01.2021
Test Engineer
Infosys Limited
02.2014 - 08.2017
West Bengal University of Technology
Bachelors of Technology from Computer Science
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