Shalini Sharma
Darwin,NT
Summary
Attentive Assistant Store Manager offering over 15 years working in retail industry. Focused with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Woolworths Supermarket
Darwin, NT
02.2023 - Current
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Ensured compliance with all safety regulations throughout the store premises.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented campaigns and promotions to help with developing goods and services.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Organized weekly meetings with department heads to review progress on key objectives.
- Delegated work to staff, setting priorities and goals.
- Worked with cross-functional teams to achieve goals.
Store Support Manager
Coles Supermarket
Darwin, 0800
01.2022 - 02.2023
- Managed store operations, including staff scheduling and budgeting.
- Assumed responsibilities of store manager during supervisor's absence.
- Maintained accurate records of employee attendance and performance reviews.
- Monitored sales performance, inventory levels, and customer feedback.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated promotions and special events to boost sales.
- Provided training for new staff members on operational procedures.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Performed daily audits to ensure accuracy of cash register transactions.
- Supervised the opening and closing of the store each day.
- Assisted in the recruitment of new employees as needed.
- Delegated work to staff, setting priorities and goals.
- Investigated any discrepancies in pricing or product availability.
- Ensured compliance with safety regulations and company policies.
Bakery Manager
Coles Supermarket
Darwin, 0800
05.2019 - 01.2022
- Managed budgeting activities such as forecasting costs, setting prices and controlling expenses.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Implemented and executed merchandising programs to maintain and increase sales.
- Mentored newly hired staff in upselling techniques to improve sales.
- Trained, managed and motivated employees to promote professional skill development.
- Managed 8 employees.
Customer Service Manager
Coles Supermarket
Adelaide, SA
01.2015 - 08.2019
- Created reports on customer feedback, complaints, and suggestions for management review.
- Delegated work to staff, setting priorities and goals.
- Led team engagement to assist cross-functional departments and achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Recruited and trained new employees to meet job requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Nursing Assistant
Mary Finn nursing agency
Brisbane, QLD
01.2014 - 12.2015
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Reported environmental risks or equipment malfunctions to supervisor.
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
Education
Teaching English As A Second Language (ESL)
Tesol Collage
QLD06-2012
Nursing
Tafe QLD
Queensland11-2010
Skills
- Stock Management
- Customer Relations
- Store Organization
- Operations Oversight
- Department Oversight
- Loss Prevention
- Incident Reports
- Customer Service Management
- POS Systems
- Strategic Planning
- Regulatory Compliance
- Inventory Control
- Inventory Counting
- Cost Control
- Display Setup
Certification
- Skilled baker
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Fijian
Professional
References
References available upon request.
Timeline
Assistant Store Manager
Woolworths Supermarket
02.2023 - Current
Store Support Manager
Coles Supermarket
01.2022 - 02.2023
Bakery Manager
Coles Supermarket
05.2019 - 01.2022
Customer Service Manager
Coles Supermarket
01.2015 - 08.2019
Nursing Assistant
Mary Finn nursing agency
01.2014 - 12.2015
Teaching English As A Second Language (ESL)
Tesol Collage
Nursing
Tafe QLD
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