Shallan Green
Townsville,QLD
Summary
Dynamic and results-oriented professional with extensive experience in office administration and retail management, notably at Woolworths. Excelled in leadership and customer engagement, significantly enhancing team collaboration and customer satisfaction. Proficient in document management and problem resolution, achieving streamlined operations and increased efficiency. Demonstrated ability to foster positive work environments and drive company success through strategic planning and exceptional service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Administrator
Total Pest Management / Total Pre Purchase
05.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Retail Assistant Manager
Woolworths
08.2003 - 05.2022
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Maintained exceptionally clean, customer-friendly and well-run Type department.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Maximized revenue growth through proactive management of store promotions, markdowns, and clearance events.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
- Developed and implemented strategies to increase sales and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Diploma - Interior Design
Billy Blue Design School
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- File organization
- Customer engagement
- Verbal communication
- Document management
- Telephone reception
- Document scanning
- Leadership and supervision
- Customer relationship management (CRM)
- Scheduling
- Report preparation
- Inbound phone call handling
- Spreadsheet development
- Business administration
- Scanning and copying
- Computer skills
- Customer service
- Problem resolution
- Scheduling and coordinating
- Teamwork and collaboration
- Administration and reporting
- Documentation and reporting
- Decision-making
- Professional and courteous
- Shift scheduling
Certification
Certificate in retail sales
Timeline
Office Administrator
Total Pest Management / Total Pre Purchase
05.2022 - Current
Retail Assistant Manager
Woolworths
08.2003 - 05.2022
Diploma - Interior Design
Billy Blue Design School
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