Summary
Overview
Work History
Education
Skills
Certificates
Timeline
Generic

Shalom-lynn E Keresoma

Penrith,NSW

Summary

Dedicated Senior Support Worker at Soulcare.co, skilled in medication administration and compassionate client care. Proven ability to enhance client satisfaction through personalized support and effective communication. Committed to fostering independence and well-being of clients , while maintaining strict confidentiality and safety standards. Recognised for building strong relationships with clients\families and also immaculate daily shift notes.

Overview

8
8
years of professional experience

Work History

Senior Support Worker

Soulcare.co
11.2021 - Current
  • Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
  • Developed strong relationships with clients'' family members and external stakeholders, fostering trust through consistent communication.
  • Provided essential daily living assistance to clients, enabling them to live independently within their own homes.
  • Maintained strict confidentiality regarding client information, adhering to all relevant privacy laws and organizational guidelines.
  • Managed medication administration processes for multiple clients, adhering strictly to established protocols for accuracy and safety purposes.
  • Actively participated in team evaluations of client progress towards meeting identified goals.
  • Efficiently managed time-sensitive tasks such as appointment scheduling or transportation arrangements for clients.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Completed necessary reports and documentation on time and to specifications.

Support Worker

Trusted Home Disability Care
12.2019 - 02.2022
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
  • Improved client independence with structured life skills training.

Pick-packing and RF Scanning

Toll
11.2018 - 12.2019
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Customer Service

Coles
10.2017 - 11.2018
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Educated employees on register use, merchandising, and customer service.
  • Enhanced customer service experience by efficiently processing purchases and returns.

Retail Assistance

Target
03.2017 - 03.2017
  • I actively did two weeks work experience while in year 12 at target , I worked closely with a co-worker helping her with re-filling the empty shelves , labelling merchandise and arranging it on the racks according to size and colour.
  • On my second week of training I engaged with customers to provide general assistance and information on what they needed.
  • I also greeted customers at the entry way , helped locate merchandise, and suggested suitable options while working closely with the floor manager.

Education

Diploma Of Education - Primary Teaching And Early Childhood

Sydney University
Blacktown, NSW

James Busby High School
09.2018

Skills

  • Respectful and compassionate
  • Daily living assistance
  • Verbal and written communication skills
  • First aid and safety
  • Dependable and responsible
  • Flexible schedule and availability
  • Medication administration certified
  • Medical record-keeping
  • Behavioural management

Certificates

  • HLTAID009 Cardiopulmonary resuscitation.
  • HLTAID010 Basic emergency life support.
  • HLTAID011 Provide first aid.
  • Supporting effective communication certified.
  • Assist clients with medication certified.
  • Hand hygiene certified.
  • Positive behavioural support certified.
  • Supported decision making certified.
  • Zero tolerance - human rights and you.
  • Zero tolerance - outstanding abuse.
  • Covid-19 : what it is , how to prevent spread

Timeline

Senior Support Worker

Soulcare.co
11.2021 - Current

Support Worker

Trusted Home Disability Care
12.2019 - 02.2022

Pick-packing and RF Scanning

Toll
11.2018 - 12.2019

Customer Service

Coles
10.2017 - 11.2018

Retail Assistance

Target
03.2017 - 03.2017

Diploma Of Education - Primary Teaching And Early Childhood

Sydney University

James Busby High School

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Shalom-lynn E Keresoma