Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shalu Agarwal

Pendle Hill,NSW

Summary

Dynamic supervisor with a proven track record at Delisse French Cafe, enhancing customer satisfaction through effective problem-solving and staff management. Skilled in training and mentoring, I implemented efficient workflows that boosted team productivity and maintained high standards of service. Committed to fostering a positive work environment while ensuring meticulous inventory oversight.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Supervisor

Delisse French Cafe
05.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Assistant Manager

Subway
04.2020 - 02.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Hospitality

Nova Institute
Parramatta, NSW

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Inventory oversight

Certification

Certificate of food handler basics

Certificate III in commercial cookery

Certificate IV in kitchen management

Languages

English
Professional Working
Hindi
Native or Bilingual

Timeline

Supervisor

Delisse French Cafe
05.2022 - Current

Assistant Manager

Subway
04.2020 - 02.2022

Hospitality

Nova Institute

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Shalu Agarwal