Shalu Thomas Varghese
Marsden Park,NSW
Summary
Healthcare professional with extensive experience in providing compassionate care and support. Known for strong focus on collaboration and achieving results in dynamic environments. Effective in delivering personal care and fostering trust.
Experienced with providing compassionate and personal care to patients. Utilizes strong interpersonal skills and adaptability to meet evolving needs of clients. Track record of building trust and fostering supportive environment.
Overview
28
28
years of professional experience
Work History
Carer
Anglicare
06.2024 - Current
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Assisted patients with daily living activities, promoting independence and dignity.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Responded to patient emergencies promptly, initiating appropriate action and notifying relevant professionals when necessary.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Transported clients to and from medical appointments with safety and efficiency.
Carer
Peamount HealthCare
06.2020 - 04.2024
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with daily living activities, running errands, and household chores.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Carer
Orwell Healthcare
01.2018 - 05.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
- Managed nutritional needs of patients by preparing meals, monitoring food intake.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Bank Operations Officer
DBS Bank
06.2011 - 10.2015
- Assisted with daily cash and ATM balancing.
- Collaborated with IT department to enhance system capabilities, streamlining daily tasks for improved efficiency.
- Enhanced customer satisfaction with timely resolution of issues and concerns.
- Achieved compliance with all regulatory requirements through diligent review of internal policies and protocols.
- Improved cash management practices, ensuring accurate accounting and reconciliation of transactions.
- Oversaw cash management processes, ensuring accurate recordkeeping and timely reconciliation of transactions for audit purposes.
- Reduced operational errors with thorough quality control measures and staff training initiatives.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
MIS Officer
Standard Chartered Scope International
09.2007 - 05.2011
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Developed comprehensive reports for management, enhancing decision-making capabilities.
- Managed the maintenance and updates of the MIS system, ensuring smooth operations across departments.
- Assisted in the development of long-term strategic plans for MIS infrastructure, contributing to the organization''s overall growth and success.
- Mentored junior staff members, promoting professional growth within the IT department while contributing to succession planning efforts.
- Reduced processing time by automating repetitive tasks through the creation of custom scripts and macros.
Call Center Quality Analyst
Net Vision Cyber Tech
04.2003 - 01.2006
- Minimized customer complaints by proactively addressing potential issues through close monitoring of call metrics.
- Maintained detailed records of quality evaluations, providing valuable insights for ongoing performance reviews and improvement initiatives.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Gathered, documented, and modeled data to assess business trends.
- Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.
- Played a critical role in reducing average handle time by recommending process improvements based on data analysis.
- Improved customer satisfaction ratings by analyzing call recordings and identifying areas for improvement.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Service Advisor
Vijai Auto Sales
04.1997 - 04.2003
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree - Certificate III in Disability & Aged Care
TAFE NSW
NSW06-2025
QQI - Health Service Skills Aged Care
Our Lady's Hospice
Dublin, Ireland10-2017
Bachelor of Science - Information Technology
Annamalai University
Chennai, India09-2007
Diploma - Automobile
Director of Technical Education
Chennai, India10-1999
Skills
- Reliability and punctuality
- Adaptable and flexible
- Confidentiality and privacy
- Emotional resilience
- Patience and tact
- Observational skills
- Compassionate care
- Time management
- Documentation
- [Language] fluency
Timeline
Carer
Anglicare
06.2024 - Current
Carer
Peamount HealthCare
06.2020 - 04.2024
Carer
Orwell Healthcare
01.2018 - 05.2020
Bank Operations Officer
DBS Bank
06.2011 - 10.2015
MIS Officer
Standard Chartered Scope International
09.2007 - 05.2011
Call Center Quality Analyst
Net Vision Cyber Tech
04.2003 - 01.2006
Service Advisor
Vijai Auto Sales
04.1997 - 04.2003
No Degree - Certificate III in Disability & Aged Care
TAFE NSW
QQI - Health Service Skills Aged Care
Our Lady's Hospice
Bachelor of Science - Information Technology
Annamalai University
Diploma - Automobile
Director of Technical Education
Similar Profiles
Tanya MahoneyTanya Mahoney
Residential Manager at AnglicareResidential Manager at Anglicare
Alisha FrancisAlisha Francis
Home Care Nurse at AnglicareHome Care Nurse at Anglicare
Laxmi PoudelLaxmi Poudel
AIN at AnglicareAIN at Anglicare