Shalza Sarin

Role overview:

• Responsible to deliver safety and competency based training for trainee guards and train crew in compliance with training program and requirements. Supervise and conduct performance reviews, provide coaching and recommendations in areas of improvement, conduct and document competency assessments ensuring overall benchmarks have been achieved.
• As guard trainer, I display "people focused" management style by continually looking for ways to align Five ways of leading with my everyday moments.
• Lead by empathy and compassion, holding quality conversations in moments that matter.

Key Achievements:

• Received commendations from senior managers and standards officers for the way I connect with my trainees and working hands on in coaching and supporting them throughout initial employment training program.
• Since 2022, my team has highly increased business productivity as we worked collaboratively and added 1000 + newly graduated guards to the cluster.
• Cost effectiveness as overtime was reduced substantially.
• Reduced operational safety incidents and increased positive safety outcomes throughout the network.

Role Overview:

• Monitored platform activities during peak hours to ensure safe crowd control measures were implemented effectively.
• Enhanced passenger safety by conducting thorough train inspections and addressing potential hazards promptly.
• Upheld company values by consistently demonstrating professionalism in every aspect of Train Guard role.
• Managed disputes calmly and diplomatically to resolve conflicts while maintaining customer satisfaction levels.

Key Achievements:

• Received “Train Crewing Excellence Award” for rising to challenges while executing my duties and keeping customers at the heart of everything I do.
• 100 percent result in training assessments and activities contributing to strong operational and safe-working knowledge.

Role Overview:

• Responsible to work closely with forward planners and train planning to identify business requirements and prepared schedules accordingly.
• Ran different scenarios and chose one that was most cost effective and achieved maximum utilisation of train crew resources available.
• Produced high quality schedules by conducting thorough checks as per scheduling checklist ensuring compliance with crew awards and conditions, local operating agreements and delivered them seamlessly within designated timeframes.

Key Achievements:

• Cost effectiveness by creating spreadsheet that helped in reducing lift up and lay back costs by 5 percent.
• Strong problem solving skills as I identified major error when overseeing another colleague's work. Developed 250 schedules from scratch and delivered in one day whilst maintaining my own priorities.
• Commended by team leaders and senior manager for my initiative and efficiency.

Role Overview:

• Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
• Collaborated with department managers to design customized training plans aligned with organizational goals.
• Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
• Provided ongoing coaching and mentoring support for employees seeking professional growth and development.

Key Achievements:

• Successful revamping of Corrective Services NSW Induction and Initial Employment Training Program focusing on high standard of learning outcomes for trainees.
• Operational and performance reliability, made Rapid Build Project a success by getting 2000 new crew on board to work towards increasing bedding capacity in correctional centres across NSW.
• Reduced operational safety incidents and increased positive outcomes.
• Received excellence award for leading Rapid Build Project towards success through demonstrating strong initiative and rising up to challenges resiliently.