Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Shama Prasad

Melton South,Australia

Summary

Dynamic professional with extensive experience in office administration and customer communication, notably at Delman. Proven track record in enhancing document organisation and service appointment coordination. Adept at managing complex schedules and fostering strong customer relationships, ensuring seamless operations and high satisfaction levels. Strong analytical skills complemented by effective interpersonal abilities.

Overview

19
19
years of professional experience

Work History

Admin Officer

Delman
Brooklyn, VIC
03.2025 - 08.2025
  • Coordinated office activities and maintained effective communication across departments.
  • Implemented filing systems to enhance document retrieval and organisation efficiency.
  • Managed appointment logistics using advanced calendar software for efficiency.
  • Coordinated service appointments and managed mechanic schedules efficiently inclusive of follow ups.
  • Assisted with ordering parts when necessary to complete jobs in a timely manner.
  • Created work orders for truck technicians (auto electricians, tyre specialists, mechanics, etc.) detailing the necessary repairs and services needed along with the PO numbers.

Customer Service Advisor

Motorserve
Derrimut, VIC
09.2022 - 10.2024
  • Customer service including constant communication with customers regarding follow ups/delays, assessment checks, repair updates and being the first point of contact.
  • Answering inbound and outbound calls along with any Voicemails that may have been left outside of working hours.
  • Weekly repairer communication to ascertain real time updates to all customer vehicles.
  • Booking on vehicles to be sent to repairers and assessed as required.
  • Logging all communication between customers and repairers to ensure a smooth customer experience.
  • Following all vehicle progress from future bookings to back ordered parts or rework.

Hospital Services Supervisor

Princes Laundry Services
Braeside, VIC
02.2022 - 09.2022
  • Updating staff databases.
  • Supervising and looking after staff in 12 Hospital sites in Melbourne.
  • Liaising with production to maintain stock levels.
  • Counsel and document any workplace issues.
  • Checking and processing weekly payroll.
  • Organising staff meetings and minutes.
  • Help train new starters.

Executive Housekeeping Manager

Holiday Inn
Werribee, VIC
01.2021 - 02.2022
  • Overseeing and managing the housekeeping team.
  • Managing the recruitment of new staff.
  • Creating and enforcing the Standard Operating Procedures for the housekeeping workforce.
  • Developing positive working relationships with suppliers and stakeholders.
  • Managing budgets for the entire department.
  • Collaborating with internal teams to ensure efficiency and seamless communication.

Executive Housekeeping Manager

Intercontinental @ Rialto
Melbourne, VIC
02.2018 - 01.2021
  • Management of all resources within the Housekeeping department.
  • Ensuring supervisors and cleaning staff maintain the highest standard of cleanliness suited to a 5 star hotel.
  • Extensive experience with various rooms division programs.
  • Maintaining housekeeping budget costs and stock purchases.
  • Great communication skills between all departments of the hotel to create an amalgamated experience.
  • Ensuring that the roster reflects occupancy and leave requests.

Senior Shift Leader

The Westin Melbourne
Melbourne, VIC
03.2013 - 02.2018
  • Log all incoming calls and manage the distribution of tasks to relevant departments/associates.
  • Inspect VIP arrivals and showrooms.
  • Conducting regular customer feedback meetings.
  • Liaising between the shift leaders and housekeeping manager.
  • Interacting with a range of departments including but not limited to; maintenance and reservations.
  • Always ensuring the safety of keys.
  • Analyse and respond to guest feedback and general guest enquiries.
  • Organise departmental training for new starters.

Executive Housekeeping Manager

Hilton on the Park
East Melbourne, VIC
02.2007 - 03.2013
  • Follow GM direction as required.
  • Ensure 100% compliance with local legislations.
  • Ensure compliance with OH&S regulations within the workplace.
  • Maintaining all records for quality assurance assessment.
  • Produce daily productivity to meet budgeted goals.
  • Conducting annual performance appraisals.
  • Stock take and ordering using Hiltons ordering systems.
  • Daily allocation of rooms and management of staff.

Education

Certificate IV - Hospitality

Mint Training
12.2009

Certificate IV - Leadership and Management

Mint Training
12.2009

Certificate IV - Supervision (Revision 1)

Hilton University
12.2000

Certificate IV - Supervision (Revision 2)

Hilton University
12.2000

Skills

  • Office administration
  • Calendar management
  • Document organisation
  • Customer communication
  • Service appointment coordination
  • Customer relationship management

References

Available on request

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Admin Officer

Delman
03.2025 - 08.2025

Customer Service Advisor

Motorserve
09.2022 - 10.2024

Hospital Services Supervisor

Princes Laundry Services
02.2022 - 09.2022

Executive Housekeeping Manager

Holiday Inn
01.2021 - 02.2022

Executive Housekeeping Manager

Intercontinental @ Rialto
02.2018 - 01.2021

Senior Shift Leader

The Westin Melbourne
03.2013 - 02.2018

Executive Housekeeping Manager

Hilton on the Park
02.2007 - 03.2013

Certificate IV - Hospitality

Mint Training

Certificate IV - Leadership and Management

Mint Training

Certificate IV - Supervision (Revision 1)

Hilton University

Certificate IV - Supervision (Revision 2)

Hilton University

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Shama Prasad