Shaman Kumar
Dee Why,Australia
Summary
Meticulous and resourceful logistics operations professional with several years' experience excelling at prioritizing, multi-tasking and following through to achieve project goals. Adept in assessing operational capabilities, creating and implementing process improvements, training staff and streamlining overall operations for optimal business efficiency. Problem resolver and vendor relationship manager seeking to leverage background into a professional position with a progressive organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Partner Agent Specialist - Customer Experience Agent
Maersk
06.2021 - 11.2022
- Develop and maintain strong interpersonal customer relationships to ensure the best quality service to clients.
- Engage in constructive problem resolution and provide solutions.
- Developed a comprehensive strategy for managing partner accounts in order to maximize profits and minimize expenses.
- Analyzed data from various sources in order to identify areas of improvement within the organization's processes or procedures.
- Reviewed reports on performance metrics such as customer satisfaction scores, revenue growth rates. in order to make informed decisions regarding future initiatives.
Resource Specialist (Assets)
Pacific National
01.2019 - 09.2020
- Conducted assessments of resources to ensure compliance with applicable regulations.
- Identified areas for improvement in resource management practices.
- Monitored the performance of resources against established objectives.
- Coordinated with other departments to identify and resolve resource issues.
- Planned and executed strategies for optimizing the efficient use of resources.
Service Delivery Controller
Pacific National
09.2018 - 09.2020
- Reporting in to the Supervisor for Service Delivery, accountable for the efficient running of train services in real time
- Ensure timely communication to key stakeholders within the Pacific National supply chain network.
- Assigned and monitored train movements in accordance with established operating rules.
- Coordinated with other dispatchers, supervisors, engineers, and other personnel to provide safe and efficient rail service.
- Maintained communication with crew members via radio or telephone regarding their location, speed and any delays encountered.
- Provided instructions concerning safety issues related to hazardous materials shipments.
- Determined freight train tonnage using computerized systems and software programs such as Rail Operations System.
Customer Incident and Performance Officer
Pacific National
09.2017 - 09.2018
- Acting as the first port-of-call for all calls into the Service Delivery team, triaging calls as required and ensuring safety procedures are practiced.
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Monitored all operations for potential security risks and threats.
- Responded to emergency situations by dispatching appropriate personnel to address the incident.
Supporting Supervisor/Dispatch Coordinator
Post StarTrack (formerly known as StarTrack Express)
05.2013 - 12.2016
- Rostering and allocating staff to fulfill operational requirements, managing and coordinating with the Facilities Manager.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
Education
Certificate III in Entrepreneurship and New Business -
MTC
06.2024
Masters of Logistics and Supply Chain Management -
University of South Australia
12.2016
Bachelors of Business Administration -
Macquarie University
12.2013
Diploma of Business Administration -
Sydney Institute of Business and Technology
12.2010
Skills
- Procurement and Purchasing
- Supply Chain Modelling and Simulation
- Total Quality Management
- Enterprise Resource Planning
- Lean Six Sigma
- Supply Chain Design and Management
- Engineering Economic Analysis
- Risk Management
- People Management
- Rostering and Tactical Planning
- Training and Development
- Air, Sea, Rail and Road Coordination
- Reporting
- Planning
- Problem solving and contingency
- Training and development
- Customer Relationship Building
- Operations Management
- Company processes and procedures
- Organization and Administration
- Analytical Skills
- Teamwork and Collaboration
- Problem-Solving
Certification
- Regulated Air Cargo Agent
- Australian Transport Safety Bureau - Certified Rail Safety Officer
- Chartered Institute of Procurement and Supply Membership (inactive)
Personal Information
Citizenship: Australian/Fijian Citizen
References
Darren Averill
Maersk
E: darren.averill@maersk.com
George Ndaira
Pacific National
E: george_ndaira@pacificnational.com.au
PH: +61 404 515 864
Todd Jeffs
Pacific National
E: Todd_Jeffs@pacificnational.com.au
PH: +61 438 502 207
Dr Rahul Sant Ram
Character Referee
E: rahul.santram@gmail.com
PH: +61 405 546 489
Timeline
Partner Agent Specialist - Customer Experience Agent
Maersk
06.2021 - 11.2022
Resource Specialist (Assets)
Pacific National
01.2019 - 09.2020
Service Delivery Controller
Pacific National
09.2018 - 09.2020
Customer Incident and Performance Officer
Pacific National
09.2017 - 09.2018
Supporting Supervisor/Dispatch Coordinator
Post StarTrack (formerly known as StarTrack Express)
05.2013 - 12.2016
Certificate III in Entrepreneurship and New Business -
MTC
Masters of Logistics and Supply Chain Management -
University of South Australia
Bachelors of Business Administration -
Macquarie University
Diploma of Business Administration -
Sydney Institute of Business and Technology
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