Shamane Wijayakoon

• Provide exceptional face-to-face customer service by providing personalized consultations and tailored product recommendations and paying great attention to detail to understand our customer's needs.
• Maintaining solid sales revenue through effective lead generation and follow-up efforts.
• Developing long-lasting client relationships by listening to the client's needs and exceeding their expectations.
• Managing accounts by emailing invoices, applying adjustment notes, and handling received payments.
• Entering data into Excel, and logging the accounts data every morning.
• Creating Purchase orders and communicating with our clients and suppliers via telephone and email.
• Organizing and maintaining the cleanliness of the store.

• Greeting and welcoming customers upon arrival.(concierge duties). I made sure to always look presentable and have warm welcoming energy as I was the first point of contact for anybody entering the showroom.
• Collecting customer information (contact info, Email, phone, car of interest)
upon arrival.
• Being hospitable to all our guests, providing coffee and having friendly conversation whilst sales team are occupied.
• Various admin duties such as: booking new and used cars into stock, CTP, registration transfers, plate swaps, scanning files to accounts, registering new cars and answering overflow calls.
• Assisting service department as concierge. Greeting all Customers that came in even if they are there for service and not sales.

• Complete all administrative duties such as organizing files, data entry, invoicing, creating purchase orders, and filing.
• Maintained and updated databases to ensure accurate and efficient record-keeping.
• Provided excellent customer service and information to clients via email and telephone.
• Demonstrated strong multitasking and prioritization skills to manage a diverse workload.
• General office maintenance and tidy up, including organising and maintaining old files, paper work etc.