SHAMANTH MANJUNATH
Clayton South,VIC
Summary
Strong operations/logistics professional with a Masters in Supply Chain and logistics management highly focused in the fields of Logistics, Materials, Operations and Supply chain from RMIT university. Individual with experience in logistics and supply chain coordination, Operations management, Stakeholder management, Risk assessment, Purchase order management, and Customer service/retention. Unique skills of handling purchase orders, maintaining inventory, material transfer, knowledge of ERP systems, managing 3PL inbound & outbound logistics, invoicing, resolving customer issues, and investigating stock discrepancies as supply/logistics coordinator.
Overview
5
5
years of professional experience
Work History
Operations Manager
SquareTrade
06.2023 - Current
- Owning the development, tracking and analysis of operational KPIs with respect to Mobile service delivery performance to identify issues and key areas for improvement.
- Proactively manage the relationship and performance of Mobile Repair Vendors including the delivery of transformational improvement within the vendors operations resulting in a better customer experience
- Monitoring claims forecasts and inventory levels to determine appropriate stock holdings
- Managing all the Mobile Supply Chain related processes ensuring SquareTrade provides the customer with a seamless claims experience
- Where appropriate, developing relationships with new vendors to deliver on company's strategic business goals and implement operational improvements
Operations/Logistics Specialist
Reebelo Pty Ltd
12.2022 - 06.2023
Logistics Coordinator
Reebelo Pty Ltd
01.2022 - 12.2022
- Oversee and setting up fulfillment operations in APAC (logistics,delivery, returns)
- Responsible for APAC inbound and outbound logistics, 3PL serviceprovider's tender and daily operation management
- Working closely with the vendors/suppliers and monitor orderfulfillment and returns
- Sourcing and onboarding additional logistics partners wheneverrequired
- Optimizing existing delivery + pickup processes, returns, trackingcodes and find additional fulfillment partners
- Working with relevant stakeholders to link systems and integrationsfor a seamless experience
- Managing & developing supplier relationships
- Enhancing processes and policies for both internal and externalstakeholders where appropriate
- Interpreting and analyzing data to drive growth and efficiencybetween the organization and vendors/suppliers
- Aligning with the marketplace teams to help them achieve their growthtargets and providing them with pragmatic solutions for cross borderse-commerce and last mile deliveries
Logistics Coordinator
WonderSmile Pty Ltd
11.2021 - 01.2022
- Support and coordinate inbound/outbound customer deliveries for DIY kits, retainers and treatment boxes
- Manage all inventory/delivery records, spreadsheets and report ensuring accuracy
- Liaise with external stakeholders/providers to follow-up delivery statuses and escalate as required
- Provide timely updates for customer deliveries (e.g. Expected timeframes, delays) via Front inbox
- Maintaining adequate inventory and clinic supplies at all times and also order of the warehouse
Inventory Assistant
Ojas Infrastructure Pty Ltd
02.2021 - 08.2021
- Managed and ensured quality checks
- Assisted inbound and outbound movement of inventory
- Facilitated inventory management with stock procurement
- Routinely review supply forecasts against sales forecasts to ensure alignment with agreed business plans
- Maintain accurate inventory cycle within the warehouse
- Overseeing safe and efficient inventory management practices across the warehouse
- Implementing strategies to reduce expenses
Assistant Manager - Logistics
Babu Traders
06.2019 - 01.2020
- Managed organizing the movement, equipment, and accommodation of troops
- Facilitated inbound and outbound transportation, Fleet management
- Order fulfillment, Inventory management, Demand planning
Education
Masters of Supply Chain And Logistics - Management
Royal Melbourne Institute ofTechnology
Melbourne, Victoria11.2021
Bachelor of Engineering - Mechanical Engineering
Global Academy of Technology
Bangalore, Karnataka08.2019
Skills
- Supply Chain Management
- Logistics Management
- Procurement Management
- Platforms: MS Office, SalesForce
- ShippIt, NinjaVan, Janio, Google
- Suites, JIRA, SQL, Shopify Plus
- Zendesk
- Inventory management/Controller
- Procurement
- Warehousing Experience
- Risk Assessment and Analysis
- Strategic Planning
- Operations Management
- Customer Service
Timeline
Operations Manager
SquareTrade
06.2023 - Current
Operations/Logistics Specialist
Reebelo Pty Ltd
12.2022 - 06.2023
Logistics Coordinator
Reebelo Pty Ltd
01.2022 - 12.2022
Logistics Coordinator
WonderSmile Pty Ltd
11.2021 - 01.2022
Inventory Assistant
Ojas Infrastructure Pty Ltd
02.2021 - 08.2021
Assistant Manager - Logistics
Babu Traders
06.2019 - 01.2020
Masters of Supply Chain And Logistics - Management
Royal Melbourne Institute ofTechnology
Bachelor of Engineering - Mechanical Engineering
Global Academy of Technology
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