Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shamar Miller

North Melbourne,VIC

Summary

Multiskilled, practical, and theoretically experienced professional with a strong background in customer support, administrative operations, digital systems, and content workflows. Proficient in understanding and using Citrix, SharePoint, Excel, RMS, Google Workspace, among many other software programs, and demonstrating adaptability across various platforms and time zones. Recognized for effective communication and problem-solving skills, maintaining productivity amidst changing priorities. Committed to roles that emphasize structure, autonomy, and ethical digital practices, contributing with focus and flexibility in remote environments. Comfortable learning and navigating new systems quickly, with hands-on experience across a range of digital tools and platforms.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Support Representative – Remote/Hybrid

Call Centre Role
03.2025 - Current
  • Handled high volume of calls and chat messages while maintaining professionalism under pressure.
  • Met and exceeded performance targets in AHT, CSAT, QA, and wrap time.
  • Ensured strict confidentiality and data protection for personal and sensitive government information.
  • Managed customer expectations effectively, contributing to overall team success.

Legal Administrative Assistant

Independent Practice
01.2023 - 01.2024
  • Drafted legal summaries, organised case files, managed follow-up for legal claims
  • Operated under high confidentiality requirements

Mental Health Support (Peer & Residential)

Various Programs & Care Facilities
01.2021 - 01.2023
  • Provided one on one and peer group support
  • Documented case notes for NDIS compliance
  • Supported clients with emotional regulation, financial planning, and goal setting and assisting in teaching daily academic and learning activities

Hospitality / Cleaning / Support Worker Roles

Various Locations
01.2018 - 01.2022
  • Delivered client-facing services in kitchens, aged care homes, hostels, and warehouses
  • Managed stock control, food hygiene, and shift-based team collaboration
  • Collaborated with families to develop personalized care plans.
  • Communicated effectively with healthcare professionals regarding client status.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.

Education

Certificate IV - Mental Health

Swinburne University
Melbourne
01-2020

Associate of Arts - Business

University
Melbourne, VIC

Certificate III - Information Technology

Swinburne University
Melbourne, VIC

Skills

  • Google Analytics, Excel, LMS, One Note, Salesforce, Teams, Genesys, Data entry, Xero, Clio, HubSpot, CRM systems, RMS and other knowledge management systems
  • Learning management systems
  • Salesforce and HubSpot
  • Collaboration tools and Teams
  • Data entry and management systems
  • Client support and CRM systems
  • Mental health support documentation
  • Trauma-informed care and professional boundaries
  • Digital communication and cybersecurity awareness
  • Legal administration and documentation
  • Data protection strategies

Certification

  • NDIS Worker Orientation Module – Completed May 2022
  • COVID Infection Control Training – Department of Health, May 2022
  • Food Safety Certificate – Nationally Recognised

Timeline

Customer Support Representative – Remote/Hybrid

Call Centre Role
03.2025 - Current

Legal Administrative Assistant

Independent Practice
01.2023 - 01.2024

Mental Health Support (Peer & Residential)

Various Programs & Care Facilities
01.2021 - 01.2023

Hospitality / Cleaning / Support Worker Roles

Various Locations
01.2018 - 01.2022

Certificate IV - Mental Health

Swinburne University

Associate of Arts - Business

University

Certificate III - Information Technology

Swinburne University
Shamar Miller