Shameema Davids
Perth/ HARRISDALE ,WA
Summary
Consistent accounting professional well-versed in fostering excellent team performance through dedication and empowering leadership in Accounting Manager role. With 8 years of experience in the child care in NSW and 3 years of that stepping into accounts management position in the back office working remotely 2 years in Perth, I have stayed on top of customer accounts needs, team support and accounts adhoc by proactively adapting to with continuous training and development to meet the objectives of my role and alignment with meeting companies needs and organised practices adapting to new situation and challenges to best enhance the organisational brand.
Overview
12
12
years of professional experience
Work History
Customer Accounts Officer
First Steps Learning Academy
Sydney, NSW
05.2021 - 03.2024
- Answer calls, emails and face to face queries
- Account investigations and escalation of with child care softwares hubworks, QIKKIDS and Xplor
- Project Management with migration of system
- Creating excel reports, templates emails, marketing templates
- Enrolment processing/ liaise with customers
- Creating processes for system management and team support.
- Support 11 centres with their escalation of enquiries.
- Analyzed financial data to identify trends or issues requiring attention.
- Created detailed reports summarizing financial results for presentation to management team.
- Managed accounts receivable functions including billing, collections, customer inquiries.
- Analysing Account reports and overseeing account payment statuses and payment plans.
- Reviewed and reconciled accounts payable and receivable records.
- Prepared weekly financial reports for the management team.
- Processed invoices and payments to suppliers promptly and accurately.
- Performed bank reconciliations on a regular basis.
Nominated supervisor
Catholic Diocese of Parramatta services limited
Sydney, NSW
01.2019 - 05.2021
- Managing service quality and improvements
- Coaching and development to build capacity
- Leading and overseeing implementation of policy and procedures
- Educational leadership including reviewing program with implementation of My Time Our place
- Adhering to laws and regulations
- Budgets
- Initialising team building projects
- Oversee QIP and ongoing contribution to centre quality improvement plan and Strategic inclusion plan effectively aligned and complying with the National quality Standard
- Oversee enrolment process attendances in conjunction with system used at service xplor
- Leading and embedding continuous improvements in all areas of the service
- Action account enquiries and follow up outstanding accounts
- Administration on going - using software as microsoft, publisher, Excel, presentation inclusive liaising with other relevant stakeholders eg
- Centrelink
- Mentor, role model and support team knowledge and expectation of being an educator
- On going contribution to business aspect
- Recording, reporting and escalation of compliance and WHS
- Liaising and ongoing implementation with community stakeholders to support families eg
- KU, Headspace, beyond Blue, Department of education, Department of communities and justices, NSW Office of children guardian
- Organising ongoing Child protection training for team
- Rostering tool to Deputy- oversee and update staff records
- Data entry
- Archiving.
Coordinator
Catholic Diocese of Parramatta
St Angela's Primary School, NSW
01.2018 - 01.2019
- Enrolment process on a 120 place centre
- Handling parent complaints
- Manage team of 10 people
- Rostering using Deputy system
- Manage and assist Centre Program
- Compliance management
- Manage Community links to service
- Liaising with Principal and School personals
- Administrations handling accounts in Hubworks, emails, vacation care booking and family requests
- Staffing arrangements/changes and training
- Assist with others services when required (Holy Cross Primary, Mary Immaculate Primary, St Joseph's Primary and St Monica's Primary)
- Oversee staff performance
- Staff induction process
- WHS compliance reporting of service
- MTA/COS orders within approved budgets
- Assisting staff and understanding the outcomes of the service national regulation and law compliance
- Policies and procedure are maintained at the service
- Risk Management, Risk Minimisations, Supervision plans
- Weekly Summary cluster initiative- contribute company ideas to progress business.
Assistant Coordinator
Primary OSH Care
Sydney, NSW
01.2016 - 01.2017
- Centre program
- Observations
- Daily journal
- Cleaning duties moping, vacuum
- Food preparation morning/afternoon
- Assist coordinator with WHS checklist
- Supervision
- Engage and build relationships with children and parents.
Coordinator
OSH club
Sydney, NSW
04.2016 - 07.2016
- Create program
- Mark rolls
- Supervise children
- Prepare afternoon tea
- Handle accounts
- Shopping
- Journal
- Observations.
Centre Coordinator
Ryde Public School
, NSW
01.2015 - 01.2016
- Qikkids accounts- charge rolls, CCMS, QKenrol
- Manage rosters and timesheets
- Principal meetings, P/C meetings
- Maintenance with Centre
- Manage and oversee staff performance
- Regular communication with parent enquiries
- Answer phone, emails
- Inductions of staff and parents
- Manage times for meetings
- Manage training calender, Helping Hands Network)
- Prepare morning tea and afternoon tea
- Head count register
- Organise activities for children
- Supervise according to ratio
- Coles food orders
- Mark roles electronically
- Cleaning (vacuum, mopping, wipe down)
- Answer to emails and phone call enquiries
- Do reflections, observations, evaluations.
Retail, Assistant
Ally fashion
Perth/Fremantle, WA
01.2013 - 01.2014
- Stock take
- Register cash handling eg
- Refunds/exchanges
- Giving directions
- Greeting customers
- Manual handling
- Opening and closing store.
Cashier Experience
Rubi Shoes
, Perth
01.2012 - 01.2013
- Restock
- Customer service
- Re-organizing shop
- Cleaning (sweeping, dusting)
- Answered phone.
Education
CPR -
First Aid
01.2022
Certificate II in Health Service Support -
Sevenoaks Senior College
01.2012
High School Diploma -
Seven Oaks Senior College
Perth, WA12-2011
First AID -
Certificate of Secondary Education -
Skills
- Respect, encouragement and caring
- Computer skills eg Emails, Microsoft word, Excel, Power point
- Good at following directions and a fast learner
- Loyal and committed to completing any task
- Forward thinking
- Creative and problem solving
- Leadership skills
- Reliable and always approach new projects with a positive attitude
- Independent
- Responsible and resilient
- Willing to learn and go the extra mile
- Accounts Receivable and Payable
- Account Reconciliation
- Invoice Processing
- Data Entry
- Problem-Solving Abilities
- Attention to Detail
- Written Communication
- Team Collaboration
- Active Listening
- Continuous Improvement
- Adaptability
- Proactive and Self-Motivated
- Task Prioritization
Languages
English
Full Professional
Afrikaans
Limited
Timeline
Customer Accounts Officer
First Steps Learning Academy
05.2021 - 03.2024
Nominated supervisor
Catholic Diocese of Parramatta services limited
01.2019 - 05.2021
Coordinator
Catholic Diocese of Parramatta
01.2018 - 01.2019
Coordinator
OSH club
04.2016 - 07.2016
Assistant Coordinator
Primary OSH Care
01.2016 - 01.2017
Centre Coordinator
Ryde Public School
01.2015 - 01.2016
Retail, Assistant
Ally fashion
01.2013 - 01.2014
Cashier Experience
Rubi Shoes
01.2012 - 01.2013
CPR -
First Aid
Certificate II in Health Service Support -
Sevenoaks Senior College
High School Diploma -
Seven Oaks Senior College
First AID -
Certificate of Secondary Education -
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