SAM KHAN
Pascoe Vale South,VIC
Summary
Dynamic and results-driven sales professional with over 20 years of experience in B2B and B2C sales, account management, and customer service across the telecommunications, gas, energy, and SaaS industries. Proven ability to drive revenue growth, build strong client relationships, and lead high-performing teams.
Adept at mentoring, coaching, and developing sales and marketing teams, with a passion for delivering exceptional customer experiences. Known for outstanding communication, strategic problem-solving, time management, and adaptability in both independent and team-oriented environments.
Overview
14
14
years of professional experience
Work History
SME Account Executive (Expansion)
MYOB Australia Pty Ltd
03.2024 - 11.2024
- Provided exceptional post-sales support by working closely with implementation teams to ensure smooth transitions for new clients.
- Strengthened client relationships through regular communication, proactive problem-solving, and attentive service.
- Increased SMB account base by identifying potential clients and executing targeted sales strategies.
- Exceeded quarterly sales goals consistently by establishing strong rapport with key decision-makers in client organizations.
- Set and achieved company defined sales goals.
SME Account Executive - SME Direct Growth
MYOB Australia Pty Ltd
08.2023 - 03.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
SME Partner Acquisition Specialist
MYOB Australia
03.2022 - 08.2023
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Monitored partner performance and provided feedback on areas of improvement.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Tracked and monitored progress on delivery orders.
SME Acquisition Sales Specialist (Trials)
MYOB Australia
05.2020 - 03.2022
- Ultimately, my role is to inspire, educate, and on-board SME's looking to use MYOB to help them take control of their accounting needs
- This is through helping new and existing business owners to trial and subscribe to our software
- Meet or exceed quarterly and annual sales quotas by creating customer value
- Utilising multiple CRM's including Salesforce, Highspot, Archie, and Genesys to manage pipeline and track progress
- Identifying new business opportunities by understanding the industry and vertical trends
- Researching prospects and creating a pipeline of targeted potential customers
- Manage a value-based sales cycle from the qualification of need, through to objection handling, negotiation, and closing sales
SME Acquisition Sales Specialist (Inbound/ Trials)
MYOB Australia
09.2017 - 05.2020
- My role as an Acquisition Sales Consultant involves me working closely with clients to understand their requirements and make strategic recommendations based on their predicted needs
- I manage a pipeline of sales opportunities and consistently over-perform on targets and incentive programs
- Key Responsibilities
- Acquiring new customers
- Cross/upselling to existing customers
Inbound/ Outbound Sales Representative
Value Comparison Australia Pty Ltd
06.2015 - 09.2017
- Company Overview: Compare Broadband provides consumers with an impartial, comprehensive and free Broadband Internet comparison
- Independent to Internet Service Providers, we are a wholly owned Australian company with over 800 plans listed on our website
- Training new sales agents
Outbound B2B Sales Representative
Outsourcing Solution
11.2013 - 05.2015
- Company Overview: OSS provides a dedicated outbound service to major Industry Organisations
- These are established Australian companies with inbound and outbound facilities staffed with highly experience and trained professionals, also part of Packleader Group
- Cold calling SME business owners to introduce Simply Energy and Gas products
Account Manager / Sales Representative
Access Phone Cards (M2Telecommunication)
08.2011 - 09.2013
- Company Overview: M2 (ASX: MTU) is Australia’s largest network-independent provider of telecommunications services and employs over 950 people
- Access Phone cards provides high quality low rate calling cards, winning awards such as Gold Medal award from Your Money Magazine
Account Manager
Club Telco (Part of M2 Telecommunications Group)
08.2010 - 05.2011
- Company Overview: Club Telco, also part of the M2 Telecommunications Group, is Australian owned and employs approximately 190 staff
- My role as a B2C Account Manager was to handle inbound sales enquiries and act as an advisor to customers on the features and benefits of the mobile, landline, broadband and VoIP products available, and also deal with general enquiries and complaints
Education
Diploma -
International Business Trades
01.2003
VCE -
St Bede’s College
01.2001
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Written and verbal communication
- CRM software expertise
- Strategic selling
- Team building
- Self motivation
- Goal setting
- Customer focus
Timeline
SME Account Executive (Expansion)
MYOB Australia Pty Ltd
03.2024 - 11.2024
SME Account Executive - SME Direct Growth
MYOB Australia Pty Ltd
08.2023 - 03.2024
SME Partner Acquisition Specialist
MYOB Australia
03.2022 - 08.2023
SME Acquisition Sales Specialist (Trials)
MYOB Australia
05.2020 - 03.2022
SME Acquisition Sales Specialist (Inbound/ Trials)
MYOB Australia
09.2017 - 05.2020
Inbound/ Outbound Sales Representative
Value Comparison Australia Pty Ltd
06.2015 - 09.2017
Outbound B2B Sales Representative
Outsourcing Solution
11.2013 - 05.2015
Account Manager / Sales Representative
Access Phone Cards (M2Telecommunication)
08.2011 - 09.2013
Account Manager
Club Telco (Part of M2 Telecommunications Group)
08.2010 - 05.2011
VCE -
St Bede’s College
Diploma -
International Business Trades
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