Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shames Naeem

Gregory Hills,NSW

Summary

to utilize the theoretical knowledge in medical science area gained by the university and the practical uses. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

10
10
years of professional experience

Work History

Technician

Sydney Cpap
10.2017 - Current
  • Work required good communication skills, background about science, caring about patients, answering phone calls, making appointments also working as a technician to assist people of how to use the machines for sleeping apnoea patients.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed job reports and logs immediately following service calls.

Receptionist

The lung and sleep clinic
09.2017 - Current


  • Lung function testing including DlCO, Mannitol, Skin Prick test and Feno.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • used cloud based Gentu for 3 years.

Decorator

Lavish homes
03.2016 - 03.2017
  • The work required attention to all details in shop such as money, customers and furniture’s, This experience increased my knowledge in working under busy time and how to convince customers to buy from the shop also making them satisfy a the same time.
  • Assisted clients with budget considerations and made recommendations for furniture and wall hangings.
  • Developed space planning concepts, color palette selections, and textile presentations.

Customer Service

Curry Karma shop
10.2013 - 06.2016
  • Working at such a fast paced environment has developed my team coordination skills and the ability to think on my feet when fast decisions need to be made
  • Also, as part of my role I am in charge of book keeping which has further developed my organizational skills
  • As well as communicating with customers which has developed my communication skills and will allow me to work better with clients as well as handling business transactions.

Education

Certificate 4 in community service -

Granville Tafe

Bachelor of Medical Science -

University of Technology, Sydney
12.2023

Completed Higher School Certificate -

Liverpool Girls High School
01.2016

Skills

  • Arabic and English speaking
  • Equipment Repair
  • Fast keyboard skills
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Can use any laptop or computer
  • Customer Service
  • Cost Control
  • Issue Analysis
  • Environmental Compliance

References

Available on request

Timeline

Technician

Sydney Cpap
10.2017 - Current

Receptionist

The lung and sleep clinic
09.2017 - Current

Decorator

Lavish homes
03.2016 - 03.2017

Customer Service

Curry Karma shop
10.2013 - 06.2016

Certificate 4 in community service -

Granville Tafe

Bachelor of Medical Science -

University of Technology, Sydney

Completed Higher School Certificate -

Liverpool Girls High School

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Shames Naeem