Shamila Blake
Maribyrnong,VIC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Office Manager
Technik Construction Pty Ltd
YARRAVILLE, VIC
07.2014 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised staff members, organized schedules and delegated tasks.
Cluster Manager/Fashion Stylist
Bing Harris & Co and Rodd & Gunn
Maribyrnong, VIC
06.2013 - 07.2014
- Implemented strategies to improve productivity, efficiency and quality of service delivery in the cluster.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Developed strategies for increasing sales and improving customer service.
- Implemented new policies and procedures to improve efficiency.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Organized promotional events to increase brand awareness and drive sales growth.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Reviewed sales figures regularly to determine staffing needs during peak times.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Ensured compliance with safety regulations in accordance with company policy.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
Store Manager
Tony Bianco
Spenser Street, VIC
02.2009 - 05.2013
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Bachelor of Business Admin. - Major in Marketing
Holmes Insititute
Melbourne, VIC2009
Some College (No Degree) - General Certificate of Education Advanced Level
St. Joseph's Convent
Sri Lanka2002
Skills
- Customer Service
- Office Management
- Operations Management
- Customer Relations
- Business Administration
- Relationship Building
Affiliations
- Fashion Stylist and event planner
References
References available upon request.
Timeline
Office Manager
Technik Construction Pty Ltd
07.2014 - Current
Cluster Manager/Fashion Stylist
Bing Harris & Co and Rodd & Gunn
06.2013 - 07.2014
Store Manager
Tony Bianco
02.2009 - 05.2013
Bachelor of Business Admin. - Major in Marketing
Holmes Insititute
Some College (No Degree) - General Certificate of Education Advanced Level
St. Joseph's Convent
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