Shamila Wijethunga
Mount Gravatt
Summary
Dynamic professional with a robust background in operations and business analysis, notably at HNB Assurance PLC. Excel in transforming complex business requirements into actionable solutions, significantly enhancing operational efficiency. Proven track record in fostering team collaboration and driving projects to completion with exceptional analytical and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ICT Business Analyst position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Intern
Sri Lanka Insurance Corporation
01.2021 - 06.2021
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Compiled and presented reports on competitor analysis, offering valuable insights for strategic decisions.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Junior Executive - Operations
HNB Assurance PLC
06.2021 - 11.2022
- Provided excellent customer service, resolving issues promptly and nurturing long-term client relationships.
- Delivered new business and attained financial targets on existing contracts.
- Prepared monthly data to determine metrics for operational performance.
- Worked with senior management to initiate new projects and assist in various processes.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Assist on the job training for new recruits.
Food Service Assistant
Arcare Aged Care
01.2023 - Current
Education
Masters in Information System - Information System
Central Queensland University
Brisbane, QLD07.2023
Bachelor of Science - Insurance And Finance
Wayamba University of Sri Lanka
Sri Lanka09.2021
Skills
- Business Analysis
- Requirements Gathering
- Data Analysis
- SQL (Structured Query Language)
- Business Process Modeling (BPM)
- UML (Unified Modeling Language)
- Agile Methodologies
- Project Management
- Enterprise Resource Planning (ERP) Systems
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Information Systems Management
- Risk Management
- Financial Analysis
- Communication
Timeline
Food Service Assistant
Arcare Aged Care
01.2023 - Current
Junior Executive - Operations
HNB Assurance PLC
06.2021 - 11.2022
Intern
Sri Lanka Insurance Corporation
01.2021 - 06.2021
Masters in Information System - Information System
Central Queensland University
Bachelor of Science - Insurance And Finance
Wayamba University of Sri Lanka
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