Shamiran Merza

As a franchise owner, I excelled in managing and operating Rashays Mt Annan while utilising my strong administrative skills. I efficiently handled bookkeeping tasks, ensuring accurate financial records and maintaining budgetary control. Additionally, I took charge of training and developing staff members, fostering a motivated and skilled team. My ability to balance administrative responsibilities with staff training and development contributed to the success and growth of the business.

In my previous role at Rashays, I successfully managed multiple stores, overseeing various administrative tasks, shift operations, and staff training. I ensured smooth operations and maintained a high standard of cleanliness. Additionally, I organised events and managed bookings, showcasing my strong organisational and multitasking abilities. It was a challenging yet rewarding experience that allowed me to excel in a dynamic administrative environment.

At McDonald's, I worked as a customer service manager, where I honed my skills in providing exceptional customer service. In addition to that, I took care of all the administrative tasks, facilitated training sessions, and even had the opportunity to host parties for our valued customers. It was a dynamic role that allowed me to contribute to the overall success of the team while ensuring a positive experience for everyone.