SHAMLE ZOBAIR
Merrylands,NSW
Summary
Well-versed in developing job opportunities, recruitment, vocational plans and specialized support strategies to address work-related, behavioural or other barriers to gainful employment. Highly analytical and organized with a forward-thinking and adaptable approach. Skilled and determined on exceeding all KPI's and dedicated to achieving business goals.
Overview
13
13
years of professional experience
Work History
Employment Consultant
Wise Employment
Inner Western Sydney
05.2022 - Current
- Collaborated with employers to identify job openings, matching candidates with suitable opportunities for success.
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Delivered high-quality resume writing services, improving client competitiveness in the job market.
- High achiever every month in reaching all KPI's.
- Developed job leads in order to increase placements.
- Provided expert guidance on interview preparation and techniques, boosting client confidence and performance during interviews.
- Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
- Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
- Organized and facilitated various workshops focused on resume writing, interview skills, networking strategies, and other essential job-seeking topics.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Enhanced client satisfaction by providing personalized employment consulting services and tailored career advice.
Retail Assistant
Chemistworks
Wetherill Park, NSW
03.2020 - 05.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Assisted in recruitment and training of new team members.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Assisted in leading night team as a senior supervisor and leading the team.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Utilised transferrable skills to solve problems and handle customer concerns.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
Cluster Store Manager
Sunburn
Sydney, NSW
10.2019 - 10.2020
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Assessed, monitored, optimised and elevated operations to target current and expected demands
- Mentored team members to succeed and advance within the company
- Planned and led training programs on staff development to enhance employee knowledge and performance.
- Streamlined store operations by implementing efficient inventory management systems.
- Improved customer satisfaction levels by emphasizing on exceptional service and staff training.
- Maximized revenue generation with strategic merchandising and product placement initiatives.
- Increased sales, conducting regular performance reviews and setting achievable targets for team members.
- Reduced employee turnover rates by fostering a positive work environment and offering competitive remuneration packages.
- Maintained high standards of store presentation, adhering to company guidelines on visual merchandising practices.
- Consistently exceeded sales targets through effective team leadership and motivation techniques.
- Oversaw staff recruitment processes, selecting candidates that aligned with the company''s values and culture fit criteria.
Department Manager & Trainer
H&M
Sydney, NSW & Auckland, NSW
09.2015 - 12.2019
- Selected out of a pool of 100 candidates to support in setting up country store opening in New Zealand
- Assisted in recruiting team, coaching, training & creating development plans for 50+ team members as well as the training of 5 department managers
- Worked closely with sales associates to complete tasks
- Followed all safety protocols and company procedures
- Enforced safety rules and other polices to protect employees and minimise company liability
- Performed opening and closing duties as part of management team, including cash management
- Collaborated with staff to maximise customer satisfaction, streamline procedures and improve bottom-line profitability
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Distributed in-depth progress and status reports to upper management and other appropriate stakeholders
- Cultivated talented team of department employees through outstanding mentoring, coaching and teaching skills.
Retail Assistant
Pharmacy Nutrition Warehouse
02.2011 - 08.2015
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Drove sales by successfully employing strategies such as upselling and cross-selling
- Worked closely with front-end staff to assist customers
- Operated cash register, collected payments and provided accurate change.
Education
Bachelor of Arts - Human Resources
Macquarie University
Sydney, NSW12.2024
Skills
- Delivery of high customer service
- Time management
- Critical thinking
- Reliable and trustworthy
- Team management
- Decision making
- Training and development
- Planning Skills
- Human Resources Procedures
- Adaptability
- Active listening
- Conflict resolution
- Attention to detail
- Client relationship management
- Computer literacy
- Recruiting
Languages
English
Dari
References
- Chemistworks, Ghassoub El Assaad, 0413 931 250
- Sunburn, Monika Vaisto, 0410 311 851
- H&M, Anthony Chediac, 0415 804 647
Timeline
Employment Consultant
Wise Employment
05.2022 - Current
Retail Assistant
Chemistworks
03.2020 - 05.2022
Cluster Store Manager
Sunburn
10.2019 - 10.2020
Department Manager & Trainer
H&M
09.2015 - 12.2019
Retail Assistant
Pharmacy Nutrition Warehouse
02.2011 - 08.2015
Bachelor of Arts - Human Resources
Macquarie University