Summary
Overview
Work History
Education
Skills
Affiliations
Hobbies
References
Timeline
Generic
Shamoon Shamoon

Shamoon Shamoon

MELBOURNE ,VICTORIA

Summary

I'm a highly motivated person who always strives for the best in any venture. I work hard, and always willing to help. I also have experience in working with different types of people (Personalities/Actions). I Have been tried different types of jobs. Respectful with customers and workmates, also know how to behave and act when any issue happens. I have a good experience with working under the pressure of the busy time. Also, not the type of worker who changes his job repeatedly (Unless a very specific circumstances happens).

I Have a good experience by working in many different places, some of them were only for a short time and didn't need to mention them. However, some for two years or three.

Never fired from any work place. Always leave with an agreement with the owner.

Overview

9
9
years of professional experience

Work History

Online Personal Shopper / Online Team Leader

Coles
Melbourne , Victoria
10.2021 - Current
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Greeted customers and answered product or service questions.
  • Assisted teammates with daily tasks during peak periods.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Maintained positive working relationship with fellow staff and management.

Restaurant Waiter

Roxy Kebab
Melbourne , Victoria
01.2018 - 01.2021
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.

Retail Store Clerk

Tan Market
Yalova-Turkey
05.2015 - 02.2017
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Answered phone calls to assist customers with questions and orders.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collaborated with other teams to ensure successful completion of tasks.

Education

Bachelor of Science - Applied Psychology

Victoria UNIVERSITY
Footscray, VIC
11.2023

High School Diploma -

Mount Ridley College
Melbourne, VIC
12-2020

Skills

  • Dining customer service
  • Relationship management
  • Menu knowledge
  • Seating assignment preparation
  • Effective customer upselling
  • Good communication with customers
  • Handling the busy and very well and know to work under pressure
  • Highly ambition and optimistic
  • Friendly and communicate well with other employees
  • Speaks three languages very well English, Turkish and Arabic Plus, I can read and write very well in English and Arabic
  • Service Quality
  • Food Inspection
  • Guest Relations Management
  • Workplace Safety

Affiliations

  • Reading
  • Writing
  • Gym
  • Nature walks
  • Camping
  • Watching Movies and TV shows
  • Gaming

Hobbies

  • Reading
  • Writing
  • Gaming
  • Watching TV shows ad Movies
  • Nature walks
  • Camping

References

References available upon request.

Timeline

Online Personal Shopper / Online Team Leader

Coles
10.2021 - Current

Restaurant Waiter

Roxy Kebab
01.2018 - 01.2021

Retail Store Clerk

Tan Market
05.2015 - 02.2017

Bachelor of Science - Applied Psychology

Victoria UNIVERSITY

High School Diploma -

Mount Ridley College

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Shamoon Shamoon