Shamreena Saaduddeen

• Promoted from Admin Coordinator to Manager in 2018, demonstrating exceptional performance and leadership abilities.
• Transformed department from losses to a 12% net profit margin through implementing cost-saving measures, streamlining processes, and optimizing resource allocation resulting in a financial turnaround.
• Increased annual turnover to 22 million Qatari Riyals by developing and executing effective sales strategies, expanding the customer base, and fostering strong client relationships.
• Managed a team of 15 employees, including recruitment, training, performance appraisal, and team development.
• Implemented performance-tracking systems and metrics that led to a 15% increase in operational efficiency and productivity, resulting in improved overall department performance.
• Established department processes and achieved ISO compliance.
• Successfully prepared and won tenders, securing major contracts with two leading oil and gas companies and several service providers.
• Cultivated strong client relationships, staying ahead of competitors in service delivery.
• Led safety initiatives, resulting in the 2020 Safety Award.
• Innovated by providing automation suggestions to the IT department, leading to the development of software for streamlined rental operations.
• Responsible for market analysis and pricing strategies to ensure top-quality service delivery.
• Set up comprehensive maintenance procedures and ensured smooth interdepartmental collaboration.
• Implemented robust documentation and control processes to maintain accurate records.
• Self-taught and well-versed in offshore CCU DNV standards and safe lifting practices.
• Self-motivated and a self-starter, constantly seeking opportunities for process improvement.

Service Management:

• Managed inquiries through various channels, resolving issues promptly or forwarding complex matters.
• Handled data input, document production, and maintained filing systems.
• Oversaw office supplies, orders, invoices, and petty cash.
• Conducted routine correspondence and meeting minute-taking.
• Stayed updated on corporate systems and shared knowledge.

People Management

• Allocated tasks, conducted quality checks, and occasionally deputized in the absence of the team leader.
• Provided training on office systems, procedures, and safety protocols.
• Embraced additional duties as needed.
• Promotion and Career Advancement: Promoted two grades within four months of joining as Administrator.

• Assess vendor quotations meticulously, crafting competitive quotes for customers to maximize cost reduction and ensure profitability.
• Authorize and issue Purchase Orders and Delivery Notes, ensuring seamless procurement operations.
• Consistently meet monthly invoicing targets, proactively engaging with customers to ensure timely payments.
• Manage and maintain the petty cash drawer, responsible for disbursement, and submit detailed Petty Cash reports with supporting bills to the Accounts Department.
• Efficiently handle export and import shipments, diligently tracking and managing delivery schedules for timely outcomes.
• Proficiently manage the ERP system MS Navision, providing training and guidance to new team members to optimize system utilization.
• Act as a primary point of contact for customers, addressing inquiries, facilitating quote negotiations, overseeing invoice payments, resolving discrepancies, and handling customer complaints with a focus on ensuring customer satisfaction.

• Efficiently managed telephone and electronic inquiries, directing calls and messages to the appropriate personnel.
• Proficiently greeted and assessed visitors, ensuring they were directed to the correct individuals or departments.
• Managed the procurement of office supplies and maintained meticulous records of inventory.
• Maintained an organized and up-to-date manual and electronic filing system, ensuring data integrity and accessibility.