Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic
Shams Al-Bahrani

Shams Al-Bahrani

Pharmacist
Perth,WA

Summary

Highly skilled and enthusiastic pharmacist with more than 3 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

12
12
years of professional experience

Work History

Pharmacy Operations Manager

Hola Health
07.2023 - Current
  • Take the lead in managing the overall workflow and end-to-end logistics of all orders.
  • Establish and maintain sound working relationships with customers, pharmacy partners, logistic partners, and support team.
  • Coordinate the support team to ensure the effective scheduling of all medicine deliveries.
  • Ensure all customer/pharmacy enquiries/feedback are directed to the appropriate team in an accurate and timely manner to meet the agreed service standards.
  • Listen carefully to customers to interpret their needs and issues to offer correct information and advice.
  • Work with the core team to provide input on new product development projects as well as on process optimization and excellence.
  • Generate and email monthly reports.
  • Plan and action future integrations.
  • On-board and train new clients.
  • Create new processes and undergo internal training for staff members to follow new processes.

Pharmacist-in-Charge

Advantage Pharmacy
06.2022 - Current
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Supervised and coached team of pharmacy technicians and trainees.
  • Advised patients on medication side effects and contraindications and explained proper administration.
  • Dispensing and assisting with scripts in/out – Approx. 300 Rx daily
  • Administering vaccines – over 100 vaccines daily
  • Packing DAAs – Approx. 70 patients fortnightly
  • Managing the dispensary side of the business – assigning roles and responsibilities
  • Assisting customers with enquiries - providing advice and product knowledge
  • Recommending appropriate over the counter medicines
  • Involving in government initiative health screening and health promotion activities
  • Counselling with general health advice
  • Counselling on the use of prescription medications
  • General administration, stock control and ordering
  • Staff management – rosters and payrolls
  • Liaising with local aged care facilities – supplying residents’ medications

Intern Pharmacist

Advantage Pharmacy
03.2021 - 06.2022
  • Dispensing and assisting with scripts in/out – Approx. 300 Rx daily
  • Administering vaccines – over 100 vaccines daily
  • Packing DAAs – Approx. 70 patients fortnightly
  • Managing the dispensary side of the business – assigning roles and responsibilities
  • Assisting customers with enquiries - providing advice and product knowledge
  • Recommending appropriate over the counter medicines
  • Involving in government initiative health screening and health promotion activities
  • Counselling with general health advice
  • Counselling on the use of prescription medications
  • General administration, stock control and ordering
  • Staff management – rosters and payrolls
  • Liaising with local aged care facilities – supplying residents’ medications
  • Successfully accommodating for over 100 vaccines daily by re-assigning key responsibilities all around the pharmacy
  • Successfully redesigning the filing system to create more space in a small dispensary area.

Retail Sales Assistant

Review Fashion
09.2016 - 07.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Retail Sales Assistant

Cue Clothing
03.2015 - 09.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Store Manager

Morley Fresh
03.2012 - 03.2015
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Master of Pharmacy - Pharmacy

Griffith University
Gold Coast, QLD
03.2021

Bachelor of Science - Pharmacology

University of Western Australia
Perth, WA
08.2018

Skills

  • Logistics Project Management
  • Operations Management
  • Electronic Medical Record Software
  • Automation Systems
  • Drug Inventory Management
  • Prescription Interpretation
  • Medical History
  • Medication Dispensing
  • Staff Management
  • Pharmacy Automation
  • Workflow Schedules
  • Quality Assurance
  • Medicare and Medicaid Processes
  • Health Information Policy and Procedure Development
  • Patient Relationship Management
  • Immunization

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Pharmacy Operations Manager

Hola Health
07.2023 - Current

Pharmacist-in-Charge

Advantage Pharmacy
06.2022 - Current

Intern Pharmacist

Advantage Pharmacy
03.2021 - 06.2022

Retail Sales Assistant

Review Fashion
09.2016 - 07.2018

Retail Sales Assistant

Cue Clothing
03.2015 - 09.2016

Store Manager

Morley Fresh
03.2012 - 03.2015

Master of Pharmacy - Pharmacy

Griffith University

Bachelor of Science - Pharmacology

University of Western Australia

Similar Profiles

CREATE PROFILE
Shams Al-BahraniPharmacist