shams saadoon
Oran Park
Summary
Retail expert with a solid background in team leadership and customer service excellence. Demonstrated ability to enhance store operations through effective inventory management and staff development. Leverages strong communication skills to resolve issues and support a positive shopping environment.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Strandbags
01.2024 - Current
- Drive store performance by coaching staff on sales techniques, product knowledge, and customer engagement strategies.
- Led and developed team members to foster high-performing sales environment prioritizing customer service and commercial success.
- Supported achievement of sales targets through effective leadership and team motivation, enhancing operational planning.
- Contributed to increased customer satisfaction by resolving escalated concerns proactively and ensuring positive outcomes.
- Analyses sales trends and customer purchasing behaviours to identify opportunities for growth and maximise store performance.
- Oversee inventory management processes to maintain stock accuracy, minimise discrepancies, and ensure product availability.
- Support management in implementing operational initiatives that improve efficiency and enhance the overall customer experience.
- Assist with onboarding and training new team members, helping build a knowledgeable and confident workforce.
Sales Assistant
Target Australia
01.2022 - 01.2024
- Assisted customers in finding suitable products, enhancing sales through strong product knowledge and effective communication.
- Delivered personalized customer service that contributed to positive shopping experiences and encouraged customer loyalty.
- Maintained high standards of store presentation, ensuring merchandise was organized, accessible, and visually appealing to maximize customer engagement.
- Processed transactions accurately and efficiently, helping maintain smooth store operations during both routine and peak trading periods.
- Maintained positive store reputation through professional customer interactions and effective problem resolution.
- Supported stock management processes through efficient replenishment and accurate inventory checks.
- Worked collaboratively across multiple departments to support business objectives and ensure operational efficiency.
Education
Bachelor of Laws / Bachelor of Criminology -
Macquarie University
06-2027
Skills
- Sales & Target Achievement
- Retail Operations
- Customer Service Excellence
- Product Placement
- Cash handling
- Store Presentation
- Sales Reporting
- Team leadership
- Training & Mentoring
- Team Collaboration
- Communication & Interpersonal Skills
- Time Management
- Problem Solving
- Conflict Resolution
- Issue resolution
- Stakeholder Engagement
Reference's
Connie: 0406233396
Sammi: 0402395000
Timeline
Sales Assistant
Strandbags
01.2024 - Current
Sales Assistant
Target Australia
01.2022 - 01.2024
Bachelor of Laws / Bachelor of Criminology -
Macquarie University