Shams Sahan
Minto,NSW
Summary
Proven leader in retail and hospitality management, with a track record of elevating customer service ratings and exceeding sales goals at Tarocash. Expert in inventory control and staff training, I excel in creating team synergy and implementing effective merchandising strategies to boost sales and customer satisfaction. Skilled in relationship building and strategic selling, I consistently achieve and surpass business objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Manager
Tarocash
Campbelltown, NSW
09.2021 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Trained and developed new employees for ease of transition into team.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
Head Barista
Alkaliser
Campbelltown, NSW
02.2020 - 08.2022
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
Hospitality Manager
Tella Balls
Liverpool, NSW
01.2018 - 09.2021
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
Education
Bachelor Of Cyber Security And Behaviour -
Western Sydney University
Sydney, NSWSkills
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- Visual Merchandising
- Team Training
- Staff Management
- Strategic selling
- Leadership Development
- Marketing strategy
- Merchandise planning
- Budget Planning
- Relationship selling
- Loss Prevention
- Operations Management
- Process and procedure development
- Employee Scheduling
- Staff recruitment
- Teamwork and Collaboration
- Decision-Making
- Team Leadership
- Goal Setting
- Relationship Building
- Effective leader
- Scheduling
- Inventory Management
- Desktops, Laptops, and Mobile Devices
- Customer Service Management
- Inventory Tracking and Management
- Sales Tracking
- Employee Motivation
- Product Promotion
- Sales Promotion
- Direct Sales
- Marketing Strategies
- Business marketing
- Logistics
- KPI Tracking
- Staff Scheduling
- Hiring and Onboarding
Certification
responsible service of alcohol
retail certificate, III
traffic controlling license
Coffee, barista certificate
Languages
Arabic
Native or Bilingual
Timeline
Retail Manager
Tarocash
09.2021 - Current
Head Barista
Alkaliser
02.2020 - 08.2022
Hospitality Manager
Tella Balls
01.2018 - 09.2021
Bachelor Of Cyber Security And Behaviour -
Western Sydney University