Shams E Tamanna
Bankstown,NSW
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Food and Beverage Attendant
Doltone House
Sydney Opera House , NSW
05.2023 - 12.2023
- Collaborate with team members to ensure smooth service flow
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Supported serving staff in delivering accurate and well-presented food orders.
- Stocked customer service stations with paper products or beverage preparation items.
- Effectively multitasked within fast-paced environment.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Stocked service stations with ice, napkins and straws.
- Greeted frequent visitors by name and explained new promotions.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Resolved guest complaints to maintain complete customer satisfaction.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
Sales Consultant
Snooz, D and S Radosh Pty Ltd
DFO Homebush , Australia
09.2022 - 04.2023
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Worked with fellow sales team members to achieve group targets.
- Monitored customer order process and addressed customer issues.
- Upsell and cross-sell products to increase sales and enhance customer satisfaction.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Handled credit and debit card payment processing to complete purchasing experience.
Influencer Marketing and PR Manager
Toggi Fun World
Bashundhara R/A, Dhaka
03.2022 - 08.2022
- Acting as the TFW strategist for Data Analytics architecture and technology roadmap
- Identifying and prioritizing business project initiatives using data science capabilities
- Acting as an enterprise data steward at leading steering committee meetings and conferences
- Identifying Opportunities and preparing future demand forecasts
- Develop concepts for influencer marketing campaigns for both Toggi Fun World and Bashundhara Housing social channels, and execute them accordingly
- Measure and analyze the impact of each Influencer marketing content or initiative based on various indicators including reach, impression, engagements, traffic, and conversions
- Draft analysis on games and rides
- Prepare and present sales analysis
- Do KPI analysis for sales representatives and brand promotors.
- Created strategy to secure social media cause with marketing and influencer partnerships.
- Developed briefs and pitches for customer projects by utilizing business skills and marketing knowledge.
- Assisted in executing press, influencer and consumer events to meet KPIs.
- Maintained professionality and efficiency while working closely with leadership.
- Planned and managed operations to achieve objectives within budgets.
- Assisted organizational efforts by filing, entering data and answering phones.
- Planned and organized public relations and promotional events.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Collaborated with advertising and promotion managers to promote products and services.
- Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.
- Launched and managed targeted email marketing campaigns.
- Coordinated production of advertising materials by communicating with various vendors.
- Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.
- Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
- Directed hiring, training and performance evaluations for marketing and sales staff.
Marketing Executive (Analysis and Planning)
Bashundhara Group
Dhaka, Bangladesh
01.2021 - 08.2022
- Planned and organized public relations and promotional events.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Determined target audiences for particular products and aligned campaigns with demographics.
- Maximized outreach by implementing marketing strategies to grow customer base.
- Collaborated with advertising and promotion managers to promote products and services.
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.
- Launched and managed targeted email marketing campaigns.
- Coordinated production of advertising materials by communicating with various vendors.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Assessed marketing campaigns using key metrics and performance indicators.
- Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.
- Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
- Reviewed and approved graphic design work by assessing for adherence to brief objectives, brand requirements and predetermined specifications.
- Used sales forecasting and strategic planning to verify sales and profitability of products, lines and services.
- Directed hiring, training and performance evaluations for marketing and sales staff.
Teaching Assistant (Intern)
American International University
Dhaka, Bangladesh
01.2021 - 09.2021
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Instructed and monitored students in use and care of equipment and materials.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Graded assignments and tests and documented results into filing systems.
- Organized student performance and enrichment activities to facilitate learning.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
Education
Advanced Diploma of Civil Construction - Design
Norton Institute Pty Ltd
11.2025
Certificate IV in Leadership and Management - Business
Australian Business Skills College
Sydney11.2023
Bachelor of Science - Computer Science and Engineering
American International University Bangladesh
Dhaka01.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Customer Service Excellence
Team Leadership
- Problem-Solving
- Clear Communication
- Attention to Detail
- Complaint Handling
- Decision-Making
- Customer Relations
- Strategic Management
- Project Management
- Media Relations
- Event Coordination
- Corporate Communications
- Social Media Marketing
- Trends Analysis
- Corporate Events Planning
- Trends Analysis
- Comparative Analysis
- Business Development
- Budget Coordination
- Business Planning
- Team Training and Mentoring
- Data Modeling
- Data Mining
- Data Compiling
- Operations Analysis
- KPI Tracking
- Business Analysis
- Revenue Development
- Trend Data Analysis
- Content Development
- Campaign Management
- Communication Skills
- Team Player
- Lead Generation
- Microsoft Office Expertise
- Adaptive Team Player
- Multi-Task Management
- Business Development Understanding
- Problem-Solving Abilities
- Coordination
- Retail Sales Customer Service
- Customer Relationship Management (CRM)
Accomplishments
- Recognized as Employee of the Quarter for outstanding performance and team contributions.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Exceeded sales goals by average of 67% within six months.
Chief Marketing Officer (CMO)
Chairman's Coordination Team
Bashundhara Group, BangladeshPhone: +8801762973500
Email: ziaulhoque@bgc-bd.com
Pastor Robin.
Campsie Community Church
1 Burns Street Campsie
Phone: +61 432 744 180
Timeline
Food and Beverage Attendant
Doltone House
05.2023 - 12.2023
Sales Consultant
Snooz, D and S Radosh Pty Ltd
09.2022 - 04.2023
Influencer Marketing and PR Manager
Toggi Fun World
03.2022 - 08.2022
Marketing Executive (Analysis and Planning)
Bashundhara Group
01.2021 - 08.2022
Teaching Assistant (Intern)
American International University
01.2021 - 09.2021
Advanced Diploma of Civil Construction - Design
Norton Institute Pty Ltd
Certificate IV in Leadership and Management - Business
Australian Business Skills College
Bachelor of Science - Computer Science and Engineering
American International University Bangladesh
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