Shamsha Merchant

• Lead academic, administrative and programme teams towards organisational strategic goals while nurturing their performance and development.
• Formulate strategies, objectives and associated budgets and monitor performance in consultation with the Grants and Review Board.
• Develop and execute strategic plans by improving efficiency in areas like Community Education (segment specific), Volunteers Recruitment and Service experience.
• Collaborate with teams and senior leadership to refine processes and procedures in accordance with the compliance requirement.
• Oversee the engagement between volunteers and staff, inspiring high performance and self-motivation.
• Contribute as part of the Collegiate body, providing insights on Education, Youth challenges, and promoting awareness about Mental & Economic well-being.

• Learning and Development - In charge of designing and delivering customized learning and development programs, managing training budgets, assessing program effectiveness, and conducting soft skills training for employees.
• Organization Development and Performance Management - Responsible for boosting divisional performance, defining competencies, bridging competency gaps, nurturing high potentials, implementing best practices, creating development plans for low performers, managing performance evaluations, and enhancing B Braun's workplace culture.

Past responsibilities

• Established HR systems and recruitment processes.
• Redesigned compensation and incentives structures.
• Digitized policy documents, leave management and Performance Management Systems.
• Oversaw both internal and external HR audits by reputable firms.
• Supported Head of HR in implementing learning and development initiatives.

Supervisory Responsibilities:

• Manage external agency contracts for Payroll and Housekeeping.
• Oversee HR manual and procedure updates, ensuring alignment with business changes.
• Ensure full employee participation in Medical Insurance, Annual Health checkups, and maintain HR intervention records with cost control through MIS.

• Manage recruitment and human resource functions.
• Develop compensation structures for new hires.
• Create policy roadmaps for organizational initiatives.
• Initiate the benchmarking of HR tools.
• Coordinate and organize training programs.
• Collaborate with faculty to develop training modules aligned with business needs.
• Standardize job descriptions organization-wide.
• Play a vital role in campus recruitment as a core team member.

• Design policies and procedures manuals.
• Streamline HR systems and processes.
• Lead manpower planning and recruitment efforts.
• Manage employee relationships and handle grievances.
• Develop compensation and benefits plans for employees.

• Plan and oversee national-level training programs.
• Create training modules for master trainers.
• Deliver diverse training programs and sessions (PACE, Life Skills, General Awareness Program, etc).
• Collaborate with national and international agencies within the Aga Khan Development Network.
• Lead educational workshops at the national level.